Search for dissertations about: "Quality of services"

Showing result 16 - 20 of 766 swedish dissertations containing the words Quality of services.

  2. 16. Understanding Solution Quality

    Author : Elisabeth Johansson; Lars Witell; Mattias Elg; Henrik Ekrisson; Linköpings universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Solution quality; solutions; quality dimensions; servitization; customer involvement;

    Abstract : The integration of services and products into solutions can open up new business opportunities for firms. This thesis concerns how firms can provide solutions that are perceived as high quality. Solutions are often provided over several years, which implies a changed customer relationship compared to product provisions. READ MORE

  4. 17. Socioeconomic evaluation of postal and telecommunication services for disabled persons : applications to text telephone and videophone relay services

    Author : Ulla-Christel Götherström; Linköpings universitet; []
    Keywords : Socioeconomic model; costs; post- and telecommunication services; disability; sign language; quality of life; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP;

    Abstract : Introduction: The Swedish National Post and Telecom Agency provides services in the postal and telecommunication field aimed at several groups of disabled persons in Sweden. The services included in this study were the text telephone relay service and the videophone relay service. READ MORE

  5. 18. Assessment of assistive technology : outcomes, costs and quality

    Author : Ursula Hass; Linköpings universitet; []
    Keywords : MEDICINE; MEDICIN;

    Abstract : Technology assessment aims at providing information about costs and effects, in order to support decision making and resource allocation. The purpose of this thesis is to, through empirical studies on assistive technologies, investigate the contribution of various kinds of outcome measures, and provide knowledge about outcomes, costs and quality of services. READ MORE

  6. 19. Engineering Feelings of Quality

    Author : Ebru Ayas; Jörgen Eklund; Dan Högberg; Linköpings universitet; []
    Keywords : Product experience; Affective engineering; Kansei Engineering; Emotional design; TECHNOLOGY; TEKNIKVETENSKAP;

    Abstract : There is an increasing emphasis on developing systematical research approaches for design of products that appeal to people’s emotions and values. This thesis proposes methodological developments for investigating people’s subjective emotional needs and values towards quality and explores interactions of related physical design attributes for product design. READ MORE

  7. 20. Dynamics of Quality Attributes Over Life Cycles of Goods and Services

    Author : Anders Fundin; Chalmers tekniska högskola; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; life cycle; technology readiness; goods-to-services continuum; product development; service development; exploration; exploitation; customer feedback; service attributes; Kano s theory of attractive quality;

    Abstract : This thesis is based on seven papers and has three main objectives. The first objective is to provide a theoretical framework that explains the dynamics of quality attributes over their life cycles, considering the technology readiness of users. READ MORE