Search for dissertations about: "Quality of services"

Showing result 6 - 10 of 767 swedish dissertations containing the words Quality of services.

  2. 6. Using contracts to manage services : A study of contracts in public transport

    Author : Carolina Camén; Bo Edvardsson; Virpi Havila; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Contracts; services; service quality; business-to-business relationship; public transport; Business Administration; Företagsekonomi;

    Abstract : Contracts play a key role in many business to business relationships. Service organisations are no exception. Despite a growing interest of services and how services are managed, research on how to use contracts to manage services has been surprisingly sparse in service research. READ MORE

  4. 7. Information in use : Aspects of information quality in workflows

    Author : Patrik Brandt; Blekinge Institute of Technology; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Digital services; information; workflow; information quality; SOA; Computer Science;

    Abstract : This thesis is founded on the global growth of the service sector and its significance for society as a whole and for the individual human being. In the last decade, technology has changed the way services are created, developed and delivered in remarkable ways. READ MORE

  5. 8. Quality Practice : An Empirical Investigation of Product Development and the Goods-To-Service Continuum

    Author : Lars Nilsson; A. Parasuraman; Lilian Nilsson; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

    Abstract : During the past 20 years, there has been steady growth not only in the service sector but also in the service content of most products. Traditional manufacturing companies have become more dependent on the services they provide and this part of their business is very important for their business result. READ MORE

  6. 9. Network-Based Monitoring of Quality of Experience

    Author : Junaid Junaid; Markus Fiedler; Patrik Arlos; Astrid Undheim; Blekinge Tekniska Högskola; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Quality of Experience; Network Performance; Network measurements;

    Abstract : The recent years have observed a tremendous shift from the technology-centric assessment to the user-centric assessment of network services. Consequently, measurement and modelling of Quality of Experience (QoE) attracted many contributions from researchers and practitioners. Generally, QoE is assessed via active and passive measurements. READ MORE

  7. 10. Continuous Quality Development by Means of New Understanding : A four year study on an Intensive Care Unit during times of hard work and demanding organisational changes

    Author : Eva Lindberg; Urban Rosenqvist; Bo Hellgren; Uppsala universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Health services research; Intensive Care Unit; Mechanical system; Complex Adaptive System; Diminishing resources; Workload; Sickness absenteeism; Sense of Coherence; Stress related symtoms; Organisational Climate; Longitudinal study; Hälso- och sjukvårdsforskning; Health and medical services in society; Hälso- och sjukvård i samhället;

    Abstract : The present thesis follows an intensive care unit during four year of hard work and demanding organisational changes (1998-2001). The changes were mainly initiated by diminishing resources and a legislative claim to pay regard to the quality aspect of health care service. READ MORE