Search for dissertations about: "Service Development"

Showing result 11 - 15 of 895 swedish dissertations containing the words Service Development.

  2. 11. Service in the Airlines : Customer or Competition Oriented?

    Author : Henrik Malver; Colin Armistead; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Abstract : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. READ MORE

  4. 12. Patient involvement and service innovation in healthcare

    Author : Jon Engström; Mattias Elg; Lars Witell; Glenn Robert; Linköpings universitet; []
    Keywords : Patient Involvement; participation; co-creation; patient empowerment; user involvement. patient centered care; motivation; user experiences; co-creation; service development; service innovation; service design; health care; lead users; diary; value;

    Abstract : This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al. READ MORE

  5. 13. Formal Approaches for Behavioral Modeling and Analysis of Design-time Services and Service Negotiations

    Author : Aida Čaušević; Paul Pettersson; Cristina Seceleanu; Ina Schieferdecker; Mälardalens högskola; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Service-Oriented Systems; Formal modeling and Analysis; Service; Service Composition; Service Negotiation; Computer Science; datavetenskap;

    Abstract : During the past decade service-orientation has become a popular design paradigm, offering an approach in which services are the functional building blocks. Services are self-contained units of composition, built to be invoked, composed, and destroyed on (user) demand. READ MORE

  6. 14. Service-based Processes : Design for business and technology

    Author : Martin Henkel; Paul Johannesson; Michel Leonard; KTH; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Business Process Models; Service Oriented Computing; SOC; SOA; Service Engineering; Computer and systems science; Data- och systemvetenskap;

    Abstract : The concepts of processes and services can be used to structure both businesses and software systems. From a business perspective, the use of processes promises efficient management of organizations. READ MORE

  7. 15. Development and Autonomy : Conceptualising teachers’ continuing professional development in different national contexts

    Author : Wieland Wermke; Viveca Lindberg; Tore West; Karin Rönnerman; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Teachers continuing professional development; CPD; Teacher autonomy; Teacher professionalism; Comparative education; Germany; Sweden; Didactics; didaktik;

    Abstract : This thesis investigates teachers’ perceptions of continuing professional development (CPD) in Germany and Sweden with a questionnaire study comprising a total of 711 mainly lower secondary teachers. Three conceptual terms are elaborated and explained. READ MORE