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Showing result 1 - 5 of 51 swedish dissertations matching the above criteria.

  2. 1. The Role of Service Guarantees in Managing Services

    Author : Sara Björlin Lidén; Bo Edvardsson; Robert Johnston; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service Guarantee; Service Recovery; Service Development; Service Management; Mystery Shopping; Focus Group Interview; Public Transport; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Abstract : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. READ MORE

  4. 2. Formal Approaches for Behavioral Modeling and Analysis of Design-time Services and Service Negotiations

    Author : Aida Čaušević; Paul Pettersson; Cristina Seceleanu; Ina Schieferdecker; Mälardalens högskola; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Service-Oriented Systems; Formal modeling and Analysis; Service; Service Composition; Service Negotiation; Computer Science; datavetenskap;

    Abstract : During the past decade service-orientation has become a popular design paradigm, offering an approach in which services are the functional building blocks. Services are self-contained units of composition, built to be invoked, composed, and destroyed on (user) demand. READ MORE

  5. 3. Formal Approaches to Service-oriented Design : From Behavioral Modeling to Service Analysis

    Author : Aida Čaušević; Paul Pettersson; Jonathan P. Bowen; Mälardalens högskola; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; service-oriented software engineering; formal modeling; service-oriented systems; resources; analysis; behavior; correctness check; Computer science; Datavetenskap; Computer Science; datavetenskap;

    Abstract : Service-oriented systems (SOS) have recently emerged as context-independent component-based systems. In contrast to components, services can be created, invoked, composed and destroyed at run-time. Services are assumed to be platform independent and available for use within heterogeneous applications. READ MORE

  6. 4. Performance, Isolation and Service Guarantees in Virtualized Network Functions

    Author : Muhammad Siraj Rathore; Peter Sjödin; Markus Hidell; Andrea Bianco; KTH; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; NFV; virtual router; service guarantee; scheduling; rate control; Computer Science; Datalogi;

    Abstract : A network is generally a collection of different hardware-based network devices carrying out various network functions, (NF). These NF implementations are special purpose and expensive. Network function virtualization (NFV) is an alternative which uses software-based implementation of NFs in inexpensive commodity servers. READ MORE

  7. 5. Maximum Waiting-time Guarantee - a remedy to long waiting lists? : Assessment of the Swedish Waiting-time Guarantee Policy 1992-1996

    Author : Marianne Hanning; Björn Smedby; Chris Ham; Uppsala universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Health services research; Health Services Research; Waiting lists; Health Policy; Evaluation; Maximum Waiting-time Guarantee; Hälso- och sjukvårdsforskning; Health and medical services in society; Hälso- och sjukvård i samhället;

    Abstract : Lengthy waiting times have been a problem in Swedish health services for many years. In 1992, Sweden implemented a national maximum waiting-time guarantee (MWG) through an agreement between the Swedish Government and the Federation of Swedish County Councils. READ MORE