Search for dissertations about: "Service Improvements"

Showing result 1 - 5 of 144 swedish dissertations containing the words Service Improvements.

  1. 1. Self-Service Recovery

    University dissertation from Fakulteten för ekonomi, kommunikation och IT

    Author : Niklas E. Johansson; Anders G. Nilsson; Bo Edvardsson; Sten Carlsson; Jan Lindvall; [2007]
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Service recovery; self-service technology; self-service recovery; IT-enabler; value creation; SOCIAL SCIENCES Statistics; computer and systems science Informatics; computer and systems science Informatics; SAMHÄLLSVETENSKAP Statistik; data- och systemvetenskap Informatik; data- och systemvetenskap Informatik; Information Systems; Informatik;

    Abstract : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. READ MORE

  2. 2. Logistics Service Providers Going Green A Framework for Developing Green Service Offerings

    University dissertation from Linköping : Linköping University Electronic Press

    Author : Karin Isaksson; Maria Huge-Brodin; Maria Björklund; Mats Abrahamsson; Roland Hellberg; [2014]
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Logistics service providers; new service development; framework; green service offerings; environmental work;

    Abstract : Environmental impact has increasingly become a “buzzword” and an important topic. This topic has been integrated into the agenda of many companies worldwide, and this dissertation focuses on the transportation and logistics industry. READ MORE

  3. 3. Self-Service Recovery

    University dissertation from Karlstad : Karlstad University Studies

    Author : Niklas Johansson; [2007]
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Service recovery SR ; self-service technology SST ; self-service recovery SSR ; IT-enabler; value creation; Information Systems; Informatik;

    Abstract : Services, by their very nature, are seldom error free. Service recovery is a set of actions a serviceprovider can take in order to repair a failure. Many services are also Internet-based, meaning thatthe user produces and consumes the service alone. READ MORE

  4. 4. Patient involvement and service innovation in healthcare

    University dissertation from Linköping : Linköping University Electronic Press

    Author : Jon Engström; Mattias Elg; Lars Witell; Glenn Robert; [2014]
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Patient Involvement; participation; co-creation; patient empowerment; user involvement. patient centered care; motivation; user experiences; co-creation; service development; service innovation; service design; health care; lead users; diary; value;

    Abstract : This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al. READ MORE

  5. 5. SERVICE-ORIENTED ARCHITECTURE : AN INNOVATION PROCESS PERSPECTIVE

    University dissertation from Ekonomihögskolan

    Author : Annika Granebring; Péter Révay; Anita Håkansson; John Sören Pettersson; [2007]
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; SOCIAL SCIENCES Statistics; computer and systems science Informatics; computer and systems science Computer and systems science; SAMHÄLLSVETENSKAP Statistik; data- och systemvetenskap Informatik; data- och systemvetenskap Data- och systemvetenskap; Industriell ekonomi och organisation;

    Abstract : In traditional information systems for the grocery retail trade, the different parts are strongly dependent of each other. Should one function change, the whole system must be rebuilt which is expensive and time consuming. The result is that many necessary process improvements are never done. READ MORE