Search for dissertations about: "Service Improvements"

Showing result 6 - 10 of 172 swedish dissertations containing the words Service Improvements.

  2. 6. SERVICE-ORIENTED ARCHITECTURE : AN INNOVATION PROCESS PERSPECTIVE

    Author : Annika Granebring; Péter Révay; Anita Håkansson; John Sören Pettersson; Mälardalens högskola; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Computer and systems science; Data- och systemvetenskap; Industriell ekonomi och organisation;

    Abstract : In traditional information systems for the grocery retail trade, the different parts are strongly dependent of each other. Should one function change, the whole system must be rebuilt which is expensive and time consuming. The result is that many necessary process improvements are never done. READ MORE

  4. 7. Social Recognition and Employees' Organizational Support

    Author : Tómas Bjarnason; Göteborgs universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Services; Reciprocity; Organizational Commitment; Intent to Stay; Service effort; Service Improvements; Social Recognition; Influence; Skill-utilization; Approval;

    Abstract : The focal point of this study is to explore the support service employees give to their organization. Its main objective is to define the concept of organizational support and to examine its causes, in particular to investigate the effects of social recognition on employees’ organizational support. READ MORE

  5. 8. A Service Management Perspective on Healthcare Improvement: Integrating Social Context

    Author : Erik Eriksson; Chalmers tekniska högskola; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; healthcare; social constructionism; service management; quality management; improvement science;

    Abstract : The current dissertation argues that ideas from service research should be given a more prominent position in improving healthcare that is capable of managing current and future challenges. The integration and combination of intangible resources, such as knowledge and skills, constitute the service in this thesis; thus, service is conceived as a verb. READ MORE

  6. 9. Extending the Service Innovation Concept : Realization and Productivity

    Author : Per Carlborg; Daniel Kindström; Christian Kowalkowski; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Abstract : The purpose of this study is to contribute to a better understanding of service innovation by exploring realization as a part of service innovation. Service innovation can be described as something that creates value for customers through new service offerings or service processes while realization refers to the actual use or deployment of the service. READ MORE

  7. 10. The augmented audit service: Supporting value creation beyond assuring compliance

    Author : Jan Lenning; Chalmers tekniska högskola; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; audit; service quality; value creation; management system; ISO 9001; quality management;

    Abstract : For most organisations, being competitive, performing with good quality, improving customer satisfaction and increasing operational are central. Concepts such as Total Quality Management, Six Sigma and Lean have been implemented to meet these requirements. READ MORE