Search for dissertations about: "Service Level Management"

Showing result 1 - 5 of 229 swedish dissertations containing the words Service Level Management.

2. 1. Exploring Third-Party Logistics and Partnering in Construction : A Supply Chain Management Perspective

   Author : Andreas Ekeskär; Martin Rudberg; Per Erik Eriksson; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Case study; construction; construction management; construction industry; supply chain management; logistics; third-party logistics; logistics management; partnering;

   Abstract : The construction industry is associated with problems such as low productivity and high costs. This has been highlighted in several government-funded reports in both Sweden and in the UK during the course of over two decades. READ MORE

4. 2. Management of Sustainability in Construction Works

   Author : Urban Persson; Byggproduktion; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; construction works; assessment model; sustainability; Management;

   Abstract : The present global environmental condition is a consequence of the increasing consumption of natural resources whose depletion exceeds what is physically possible to sustain in the long term. The construction sector is a considerable contributor to this resource depletion and sustainability is adopted in the form of the theory of ecological modernization. READ MORE

5. 3. A Service Management Perspective on Healthcare Improvement: Integrating Social Context

   Author : Erik Eriksson; Chalmers tekniska högskola; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; healthcare; social constructionism; service management; quality management; improvement science;

   Abstract : The current dissertation argues that ideas from service research should be given a more prominent position in improving healthcare that is capable of managing current and future challenges. The integration and combination of intangible resources, such as knowledge and skills, constitute the service in this thesis; thus, service is conceived as a verb. READ MORE

6. 4. Proactivity in Service Failure and Service Recovery

   Author : Jasenko Arsenovic; Bo Edvardsson; Bård Tronvoll; Magnus Söderlund; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service failure; service recovery; complaint management; customer proactivity; employee proactivity; collaboration; customer responses; Business Administration; Företagsekonomi;

   Abstract : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. READ MORE

7. 5. IT Dependability Management in Governmental Organisations

   Author : Kim Weyns; Institutionen för datavetenskap; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; Dependability; IT management; Risk management; Information safety; Emergency management; Maturity models; Software reliability modelling; Service level agreements;

   Abstract : As our dependence on IT systems increases, evaluating the dependability of critical IT systems becomes more important. This is especially true for systems that are critical in a crisis situation and whose dependability is an important factor in an organisation's capability to resolve a crisis. READ MORE