Search for dissertations about: "Service Management"

Showing result 1 - 5 of 640 swedish dissertations containing the words Service Management.

  1. 1. Service Design : a conceptualization of an emerging practice

    University dissertation from Göteborg : University of Gothenburg

    Author : Katarina Wetter Edman; Göteborgs universitet.; Gothenburg University.; [2011]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; HUMANIORA; HUMANITIES; HUMANIORA; HUMANITIES; service design; design practice; design management; user involvement; service marketing management; Service-Dominant logic; service-dominant logic; tjänstedesign; designpraktik; användarinvolvering; Service;

    Abstract : Tjänstedesign, är till sin natur tvärvetenskaplig med rötter både inom design och servicemanagement/marketing tradition. Tidigare designforskning har främst baserats på vad entjänstedesigner gör och relaterar i liten grad till det mer etablerade service marketing/managementområdet. READ MORE

  2. 2. Stories of Achievements - Narrative Features of Organizational Performance

    University dissertation from Lund University Press

    Author : Hervé Corvellec; Lunds universitet.; Lund University.; [1996]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Narrative; Organizational performance; Management of enterprises; Annual reports.; Public Libraries; Sport; Management literature; Management terminology; Företagsledning; management;

    Abstract : Stories of achievements is a study concerning uses of the notion of organizational performance. It shows the variety of meanings given the notion in dictionaries, management literature, sports, and performance indicators; it also explores how such meanings are constructed and how they are attached to this notion in new contexts, such as in the activity reports of public libraries. READ MORE

  3. 3. Management of Sustainability in Construction Works

    University dissertation from Division of Construction Management, Lund Institute of Technology

    Author : Urban Persson; Lunds universitet.; Lund University.; [2009]
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; construction works; assessment model; sustainability; Management;

    Abstract : The present global environmental condition is a consequence of the increasing consumption of natural resources whose depletion exceeds what is physically possible to sustain in the long term. The construction sector is a considerable contributor to this resource depletion and sustainability is adopted in the form of the theory of ecological modernization. READ MORE

  4. 4. Customer-Perceived Service-Quality and Technology-Based Self-Service

    University dissertation from Lund Business Press

    Author : Johan Anselmsson; Lunds universitet.; Lund University.; [2001]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

    Abstract : Popular Abstract in Swedish I litteraturen kring marknadsföring av tjänster har det i flera sammanhang diskuterats hur tjänster baserade på kombinationer av kundmedverkan och teknologi kan erbjudas till kunden. Exempel som behandlats är bankers uttagsautomater, självbetjäning på bensinstationer och automatiska banktjänster över telefon. READ MORE

  5. 5. Service, Regulations, and Ports: An Actor-Network perspective on the social dimension of Service-Dominant Logic

    University dissertation from Lund University

    Author : Mattias Wengelin; Lunds universitet.; Lund University.; [2012]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service-Dominant Logic; Port security; Service Studies;

    Abstract : Something has happened in the field of Service Studies. With the introduction of what has been called Service Dominant Logic a large proportion of the established theories related to service as a phenomenon has been challenged. From previously having been defined as something different from the tangible things we buy (goods); i.e. READ MORE