Search for dissertations about: "Service Management"

Showing result 11 - 15 of 840 swedish dissertations containing the words Service Management.

  2. 11. Irrigation water management : A performance study of the Rahad scheme in Sudan, 1977-1996

    Author : Nighisty Ghezae; Uppsala universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Economic history; Rahad scheme; irrigation management; water supply activities; agricultural extension activity; performance assessment; main system management; on-farm management; organizational structure; Ekonomisk historia; Economic history; Ekonomisk historia; Ekonomisk historia; Economic History;

    Abstract : The central objectives of this study is to assess the performance of irrigation water management of the Rahad scheme in Sudan between 1977 and 1996. The study assesses how well the scheme has succeeded in achieving irrigation management objectives using the criteria of productivity, equity, cost recovery and environmental stability. READ MORE

  4. 12. Improving energy efficiency in logistics systems: On the road to environmental sustainability

    Author : Jessica Wehner; Chalmers tekniska högskola; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; road freight transport; service modularity; service logic; logistics fulfilment; Capacity utilisation; point of consumption; first mile; service blueprint; household waste; distribution structure; system levels; systems perspective; value co-creation; last mile;

    Abstract : Logistics are essential to efficiently managing the flow of materials and products between various nodes that operate in multiple systems. In that process, the activities of moving and storing materials and products, especially through road freight transport, consume significant energy resources and emit greenhouse gases that harm the environment. READ MORE

  5. 13. Patient and public involvement in hospital quality improvement interventions : the mechanisms, monitoring and management

    Author : Carolina Bergerum; Maria Wolmesjö; Johan Thor; Christina Petersson; Christine Kumlien; Jönköping University; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; clinical microsystem; co-production; hospital organisation; improvement science; patient and public involvement; programme theory; public service operations management; quality improvement; service-dominant logic; Health Care Service and Management; Health Policy and Services and Health Economy; Hälso- och sjukvårdsorganisation; hälsopolitik och hälsoekonomi;

    Abstract : This dissertation focuses on the mechanisms, monitoring and management of patient and public involvement in hospital quality improvement (QI) interventions. Findings from a literature review generated an initial programme theory (PT) on active patient involvement in healthcare QI interventions (Paper 1). READ MORE

  6. 14. In/visible - Conceptualizing Service Ecosystem Design

    Author : Josina Vink; Bård Tronvoll; Bo Edvardsson; Katarina Wetter-Edman; Birgit Mager; Raymond P. Fisk; Karlstads universitet; []
    Keywords : HUMANIORA; HUMANITIES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service design; service research; service ecosystems; social structures; systemic design; institutional theory; service-dominant logic; Business Administration; Företagsekonomi;

    Abstract : This thesis explores and advances the evolving understanding of service design in service research. The study problematizes the prevailing view of service design as the design of service offerings to improve customer experiences. READ MORE

  7. 15. Service in the Airlines : Customer or Competition Oriented?

    Author : Henrik Malver; Colin Armistead; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Abstract : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. READ MORE