Search for dissertations about: "Service Management"

Showing result 16 - 20 of 840 swedish dissertations containing the words Service Management.

  2. 16. Management with the People : An Enabling Approach to Neighbourhood Road Infrastructure Management in Kampala City

    Author : Ian Senkatuka; Örjan Svane; Barnabas Nawangwe; Wilbard Kombe; KTH; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Urbanisation; Developing Country; Infrastructure; Neighbourhood Road; Management; Community Participation; Civil engineering and architecture; Samhällsbyggnadsteknik och arkitektur; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP;

    Abstract : Rapid urbanization occurring in many developing countries coupled with the constraints they are facing, has affected road infrastructure service delivery by public authorities charged with managing them. In Kampala City’s mixed income neighbourhood areas that have a disparity between neighbourhood community members, inadequate neighbourhood road management by Kampala City Council who are charged with managing these roads has led to neighbourhood roads that are in a poor state of disrepair, and do not meet many of the needs of their users. READ MORE

  4. 17. Globalisation and Competitive Sustenance of Born Global : Evidence from Indian knowledge-intensive service industry

    Author : Nishant Kumar; Ali Yakhlef; Axèle Giroud; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; early internationalisation of firms; Indian knowledge-intensive born global firms; capability-based view; international entrepreneurship; entrepreneurial orientation; organisational learning; customer orientation; företagsekonomi; Business Administration;

    Abstract : The survival and sustained competitiveness of born global firms constitute a complex and dynamic process that evolves under conditions of disruptive change and pervasive uncertainty. To date, whereas much of the research in the area has focused on the early and rapid internationalisation stages of the development of born global firms, it is not clear how these firms manage to survive the challenges of the early internationalisation stage and gain a sustainable competitive position in the global economy. READ MORE

  5. 18. CAD adoption in the Swedish architectural industry : IT and the professional service sector

    Author : Gert-Olof Boström; Umeå universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; professional service; information technology; service quality; competitive advantage; bottomlines; management visions; industry structure; dynamic service quality; CAD; architectural firms; innovation; Arkitektkontor; Informationsteknik; Datorstödd konstruktion; Sverige;

    Abstract : The adoption of information technology (IT) is an intensive and ongoing process in society. All types of firms, but especially service firms, tend to adopt IT. Professional services, a sub-section of the service sector, are heavy users of IT. These firms are special because their business builds on the knowledge of the people in the firm. READ MORE

  6. 19. IT Dependability Management in Governmental Organisations

    Author : Kim Weyns; Institutionen för datavetenskap; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Dependability; IT management; Risk management; Information safety; Emergency management; Maturity models; Software reliability modelling; Service level agreements;

    Abstract : As our dependence on IT systems increases, evaluating the dependability of critical IT systems becomes more important. This is especially true for systems that are critical in a crisis situation and whose dependability is an important factor in an organisation's capability to resolve a crisis. READ MORE

  7. 20. Service-based Processes : Design for business and technology

    Author : Martin Henkel; Paul Johannesson; Michel Leonard; KTH; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Business Process Models; Service Oriented Computing; SOC; SOA; Service Engineering; Computer and systems science; Data- och systemvetenskap;

    Abstract : The concepts of processes and services can be used to structure both businesses and software systems. From a business perspective, the use of processes promises efficient management of organizations. READ MORE