Search for dissertations about: "Service Quality SQ"

Found 3 swedish dissertations containing the words Service Quality SQ.

  2. 1. Electronic service quality (e-SQ) in tourism : development of a scale for the assessment of e-SQ of tourism websites

    Author : Elena Iliachenko; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing;

    Abstract : Electronic service quality (e-SQ) is a new developing area of research, which has strategic importance for businesses striving to address consumers in the electronic marketspace. It is known that consumer behaviour in an online environment may differ substantially from the one displayed in the physical world. READ MORE

  4. 2. Corporate Social Responsibility for Sustainable Service Dominant Logic

    Author : Samuel Petros Sebhatu; Bo Enquist; Hilde Ibsen; Mikael Johnson; Evert Gummesson; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Corporate Social Responsibility CSR ; Service-Dominant Logic S-D logic ; Service Quality SQ ; Business Case; Non-Governmental Organizations NGOs ; Sustainable Service-Dominant Logic SSDL ; Business Administration; Företagsekonomi;

    Abstract : The process of globalization over the past five decades has given impetus to drivensustainability and related thinking in business. It is also observed that there areunprecedented trends in corporate strategy towards sustainable thinking - the emergenceof sustainability as corporate strategy and the concern of business for ecology and society. READ MORE

  5. 3. Elasto-hydrodynamic film formation in heavily loaded rolling-sliding contacts : Influence of surface topography on the transition between lubrication regimes

    Author : Jonny Hansen; Roland Larsson; Marcus Björling; Guillermo Morales-Espejel; Luleå tekniska universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Maskinelement; Machine Elements;

    Abstract : To meet the stringent demands set on future gear transmissions, and to allow for manufacturers to make them more efficient and durable, it is essential to understand what mechanisms that govern their performance. This work was launched with the chief targets of establishing key competence in gear lubrication. READ MORE