Search for dissertations about: "Service Recovery"

Showing result 1 - 5 of 46 swedish dissertations containing the words Service Recovery.

  1. 1. Self-Service Recovery

    University dissertation from Fakulteten för ekonomi, kommunikation och IT

    Author : Niklas E. Johansson; Karlstads universitet.; [2007]
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; SOCIAL SCIENCES Statistics; computer and systems science Informatics; computer and systems science Informatics; SAMHÄLLSVETENSKAP Statistik; data- och systemvetenskap Informatik; data- och systemvetenskap Informatik; Information Systems; Informatik; Service recovery; self-service technology; self-service recovery; IT-enabler; value creation; Service recovery SR ; self-service technology SST ; self-service recovery SSR ;

    Abstract : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. READ MORE

  2. 2. Self-Service Recovery : Towards a Framework for Studying Service Recovery in a Self-Service Technology Context from a Management and IT Perspective

    University dissertation from Karlstad : Karlstad University Studies

    Author : Niklas Johansson; [2004]
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Information Systems; Informatik;

    Abstract : The infusion of information technology (IT) into the service industry has been apparent in many respects. Positive aspects, such as greater flexibility, shorter lead-times and the improved use of resources, belong to the advantages gained by infusing IT into services. However, there are some negative aspects as well. READ MORE

  3. 3. The Role of Service Guarantees in Managing Services

    University dissertation from Karlstad : Karlstad University Studies

    Author : Sara Björlin Lidén; Karlstads universitet.; [2004]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service Guarantee; Service Recovery; Service Development; Service Management; Mystery Shopping; Focus Group Interview; Public Transport; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Business Administration; Företagsekonomi;

    Abstract : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. READ MORE

  4. 4. The role of personligt ombud in supporting the recovery process for people with psychiatric disabilities

    University dissertation from Sundsvall : Mid Sweden University

    Author : Carolina Klockmo; Mittuniversitetet.; [2013]
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; case management; psychiatric disabilities; recovery; rehabilitation;

    Abstract : The overall aim was to explore the experiences and knowledge of Personligt Ombud (PO) (a Swedish version of Case Management) and how they relate to the client's recovery as well as their own role of supporting clients in the recovery process. The thesis consists of four original papers (I-IV), and both quantitative and qualitative methods were used. READ MORE

  5. 5. Balancing Everyday Life. Exploring change following an activity-based lifestyle intervention for mental health service users

    University dissertation from Lund University, Faculty of Medicine

    Author : Kristine Lund; Lunds universitet.; Lund University.; [2019]
    Keywords : Lifestyle; Lifestyle intervention; Mental Health; Mental illness; Occupational Therapy; Quality of life; Change Process; meaning; Grounded theory; Recovery;

    Abstract : There is limited research that evaluates occupational therapy and lifestyle interventions, especially for mental health service users. This thesis provides increased knowledge and understanding of the processes and factors that led to better quality of everyday life, engagement in meaningful activities, and balance for participants who took part in the Balancing Everyday Life (BEL) intervention. READ MORE