Search for dissertations about: "Service design"

Showing result 6 - 10 of 832 swedish dissertations containing the words Service design.

  2. 6. Stakeholder Engagement for Service Design : How service designers identify and communicate insights

    Author : Fabian Segelström; Stefan Holmlid; Catriona Macaulay; Linköpings universitet; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; service design; design; service; design research; tjänstedesign; design; tjänst; användarstudier;

    Abstract : Service design is a field emerging from the new-found interest in services as a design material by practitioners and academics of the human-centred design tradition. As such, the field can build on the knowledge from previous work in design as well as in service research. READ MORE

  4. 7. Designing for Resilience : Navigating Change in Service Systems

    Author : Vanessa Rodrigues; Stefan Holmlid; Gaby Odekerken-Schröder; Bo Westerlund; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; HUMANIORA; HUMANITIES; service design; service systems; resilience; value creation; systemic design;

    Abstract : Services are prone to change in the form of expected and unexpected variations and disruptions, more so given the increasing interconnectedness and complexity of service systems today. These changes require service systems to be resilient and designed to adapt, to ensure that services continue to work smoothly. READ MORE

  5. 8. Designing tools forconviviality : A design led exploration of ParticipatoryActivity Mapping

    Author : Fredrik Sandberg; Sara Ilstedt; Bo Westerlund; Stefan Holmlid; KTH; []
    Keywords : HUMANIORA; HUMANITIES; Convivial tool; design tools; service design; participatory design; space in between; heterogeneous; participatory activity mapping; absent; othering;

    Abstract : This thesis is a report of research work that contributes to the understandingof so-called convivial tools. It does this by describing how small enterprisesuse Participatory Activity Mapping as an approach to changing, as well ascaring about, people and the things that hold their work situations together. READ MORE

  6. 9. Innovation in a Changing World : Exploring PSS Design through Prototyping

    Author : Ryan Ruvald; Alessandro Bertoni; Andreas Larsson; Christian Johansson Askling; Blekinge Tekniska Högskola; []
    Keywords : HUMANIORA; HUMANITIES; Product-Service System Design; Design Thinking; Prototypes; Boundary Objects; Maskinteknik; Mechanical Engineering;

    Abstract : Customers across all sectors have increasing expectations (e.g. value, efficiency, availability, quality, etc.) and expanding needs which traditional business models fail to address simultaneously and stand-alone products cannot be expected to solve. READ MORE

  7. 10. Representing Future Situations of Service : Prototyping in Service Design

    Author : Johan Blomkvist; Stefan Holmlid; Robert Ramberg; Daniel Kindström; Youn-kyung Lim; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service design; situated cognition; prototyping; representations; tjänstedesign; situerad kognition; prototypande; representationer;

    Abstract : This thesis describes prototyping in service design through the theoretical lens of situated cognition. The research questions are what a service prototype is, what the benefits of service prototyping are, and how prototypes aid in the process of designing services. Four papers are included. READ MORE