Search for dissertations about: "Service excellence management"

Showing result 1 - 5 of 9 swedish dissertations containing the words Service excellence management.

  2. 1. Anaesthetists and Professional Excellence : Specialist and Trainee Anaesthetists’ Understanding of their Work as a Basis for Professional Development, a Qualitative Study

    Author : Jan Larsson; Urban Rosenqvist; Inger Holmström; Ference Marton; Uppsala universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Health services research; Professional training; competence; anaesthesiology; phenomenography; phenomenology; Hälso- och sjukvårdsforskning; Health and medical services in society; Hälso- och sjukvård i samhället;

    Abstract : Why do some anaesthetists perform a better job than others? Why do some trainees grow faster in their professional role than others? These are important questions when the education of anaesthetists is so topical. Research in work pedagogy has shown that competence is related to the way professionals understand their work; the two first interview studies of this thesis are about understanding work. READ MORE

  4. 2. Text Mining The Quality Paradigm(s)

    Author : Daniel Carnerud; Ingela Bäckström; Kristen Snyder; Ton van der Wiele; Mittuniversitetet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Quality Paradigm; Quality Movement; Quality Revolution; Quality Management; QM; Total Quality Management; TQM; Business Excellence; Text Mining; Data Mining; Kvalitetsparadigm; Kvalitetsrörelsen; Kvalitetsteknik; Offensiv Kvalitetsutveckling; Text Mining; Data Mining;

    Abstract : The purpose of this thesis orbits around an examination of the formation of a quality paradigm. In this inquiry, the exploration and application of text mining have been used to provide new insights into quality as a paradigm. READ MORE

  5. 3. Logistics Management in a Healthcare Context : Methodological development for describing and evaluating a healthcare organisation as a logistics system

    Author : Malin Wiger; Håkan Aronsson; Mattias Elg; Linköpings universitet; []
    Keywords : ;

    Abstract : This thesis tests whether logistics knowledge, theories and principles can be used to provide potential patient flow efficiency improvements. By emphasizing an ideal logistics system by means of its main features and then using these to evaluate two different healthcare organisations, it is assumed that knowledge regarding patient flows can be obtained and potentials for improvement highlighted. READ MORE

  6. 4. Knowledge maturity as decision support in stage-gate product development : a case from the aerospace industry

    Author : Christian Johansson; Andreas Larsson; Marco Bertoni; Dave Randall; Luleå tekniska universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Knowledge Maturity; Knowledge Management; Stage-Gate; Decision Support; Product Development; Product-Service Systems; Aerospace; Funktionella produkter;

    Abstract : In today’s fast-paced industry where fight for market share is fierce and reaching the market ahead of competition imperative, product development is a target for lead-time reductions. In this context, in product development in stage-gate processes, decisions need to be made even though knowledge and information are scarce and flawed. READ MORE

  7. 5. Knowing what’s going on : situation awareness and team performance in interprofessional teams

    Author : Karin Jonsson; Magnus Hultin; Christine Brulin; Maria Härgestam; Petter Aadahl; Umeå universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Critical care; interprofessional education; leadership; learning; situation awareness; simulation-based team training; team performance; teamwork; omvårdnadsforskning med medicinsk inriktning; Caring Sciences;

    Abstract : Background Within critical care, it is necessary to have an awareness ofwhat is going on in order to be able to make the right decision at the right time.Situation awareness (SA) is a non-technical skill (NTS) that is important instressful, complex environments such as the intensive care unit (ICU). READ MORE