Search for dissertations about: "Service managers"

Showing result 1 - 5 of 145 swedish dissertations containing the words Service managers.

  2. 1. Proactivity in Service Failure and Service Recovery

    Author : Jasenko Arsenovic; Bo Edvardsson; Bård Tronvoll; Magnus Söderlund; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service failure; service recovery; complaint management; customer proactivity; employee proactivity; collaboration; customer responses; Business Administration; Företagsekonomi;

    Abstract : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. READ MORE

  4. 2. Managers and health professionals in the acute care chain : – A need for a shared understanding in the care of patients with acute abdominal pain

    Author : Alexander Tegelberg; Åsa Muntlin Athlin; Eva Jangland; Claes Juhlin; Birgitta Sundström Wireklint; Ann-Charlotte Falk; Olov Norlén; Uppsala universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Acute abdominal pain; Fundamentals of Care; Managers; Health professionals; Ambulance service; Emergency department; Surgical department; Caring Sciences; Vårdvetenskap; Hälso- och sjukvårdsforskning; Health Care Research; Surgery; Kirurgi;

    Abstract : Background: Managers and health professionals, so-called stakeholders, at the system and clinical level in the acute care chain, are responsible for providing safe and high-quality care encompassing both nursing and medical aspects. In patients with acute abdominal pain (AAP), high-quality nursing care has been described as not always being delivered across the entire acute care chain. READ MORE

  5. 3. Social Media as Sociomaterial Service : On Practicing Public Service Innovation in Municipalities

    Author : Livia Norström; Martin Gellerstedt; Ulrika Lundh Snis; Iréne Bernhard; Anna Ståhlbröst; Högskolan Väst; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Social media; Municipalities; Communicators; E-government; Participatory government; Engaged scholarship; Service innovation; Practice perspective; Sociomateriality; Work Integrated Learning; Arbetsintegrerat lärande; Informatik; Informatics;

    Abstract : Governments are in need to innovate public service. They struggle with complex societal problems, decreased citizen trust and the work of adapting to new demands related to how service should be delivered to fit contemporary living. READ MORE

  6. 4. Managing social work : Organisational conditions and everyday work for managers in the Swedish social services

    Author : Emelie Shanks; Tommy Lundström; Åke Bergmark; Staffan Höjer; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Social work; managers; social work management; social work administration; social work leadership; human service management; managerialism; marketisation; New Public Management; organisational conditions; social services; Social Work; socialt arbete;

    Abstract : The personal social services in Sweden have undergone major changes during recent decades, partly due to the reforms caused by the influence of New Public Management (NPM) and partly due to the trend towards greater specialisation. These changes have had consequences for both social work management and for social work practice. READ MORE

  7. 5. Self-service Last Mile Delivery : E-consumer perspective on service renovation

    Author : Yulia Vakulenko; Förpackningslogistik; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; self-service technology; e-commerce; last mile delivery; consumer; service renovation;

    Abstract : The continuous growth of e-retail in the B2C sector has been generating new recordsin revenues for several years. This has led to diversification of the marketinteractions and actors that are involved and impacted by the respective operationsand trends. READ MORE