Search for dissertations about: "Stefan Lagrosen"
Found 3 swedish dissertations containing the words Stefan Lagrosen.
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1. Creating a Quality Management Culture : Focusing on Values and Leadership
Abstract : When applied successfully, the QM initiatives TQM and Lean enhance an organization´s ability to meet and exceed the expectations of the customers as well as co-workers and other stakeholders. There are however also QM initiatives that fail and one reason for this is the organization’s inability to create a supportive culture, a culture that rests on a number of values which aim at improving the quality and thereby customer satisfaction. READ MORE
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2. How to create a commercial experience : Focus on Leadership, Values and Organizational Culture
Abstract : A new kind of commercial offer is on the rise, that of a commercial experience. It is said to be the next progression of value after a service and that it is distinct from a service in several ways, two important being a) the provider having to create something new or memorable to the customer, i.e. READ MORE
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3. Leadership for Quality, Effectiveness and Health
Abstract : Leadership, quality, effectiveness and health are important factors in the achievement of organisational success. Three questions are addressed to study these elements: 1. How do leadership values relate to leadership behaviours, quality methodologies and health in organisations? 2. READ MORE