Search for dissertations about: "THESIS ON service operations management"
Showing result 1 - 5 of 66 swedish dissertations containing the words THESIS ON service operations management.
-
1. Patient and public involvement in hospital quality improvement interventions : the mechanisms, monitoring and management
Abstract : This dissertation focuses on the mechanisms, monitoring and management of patient and public involvement in hospital quality improvement (QI) interventions. Findings from a literature review generated an initial programme theory (PT) on active patient involvement in healthcare QI interventions (Paper 1). READ MORE
-
2. Access management in intermodal freight terminals: The perspective of road haulier operations
Abstract : Given its possibilities of switching freight from road to more sustainable modes such as rail, inland water ways and seaways, intermodal freight transportation depends on environmental and economic variables. At the same time, intermodal freight transportation is essentially complex due to the variety of modes of transport and their corresponding actors. READ MORE
-
3. Logistics Service Providers Going Green : A Framework for Developing Green Service Offerings
Abstract : Environmental impact has increasingly become a “buzzword” and an important topic. This topic has been integrated into the agenda of many companies worldwide, and this dissertation focuses on the transportation and logistics industry. READ MORE
-
4. Customer-to-customer roles and impacts in service encounters
Abstract : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. READ MORE
-
5. Managing management innovations: Contextual complexity and the pursuit of improvements in healthcare
Abstract : In a context characterised by complexity and conflicting demands, healthcare managers at a meso-level struggle to pursue improvements in the quality and efficiency of care operations. An influential approach on how to pursue improvements is quality management (QM). READ MORE