Search for dissertations about: "THESIS ON service operations management"

Showing result 1 - 5 of 62 swedish dissertations containing the words THESIS ON service operations management.

  2. 1. Patient and public involvement in hospital quality improvement interventions : the mechanisms, monitoring and management

    Author : Carolina Bergerum; Maria Wolmesjö; Johan Thor; Christina Petersson; Christine Kumlien; Jönköping University; []
    Keywords : MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; clinical microsystem; co-production; hospital organisation; improvement science; patient and public involvement; programme theory; public service operations management; quality improvement; service-dominant logic; Health Care Service and Management; Health Policy and Services and Health Economy; Hälso- och sjukvårdsorganisation; hälsopolitik och hälsoekonomi;

    Abstract : This dissertation focuses on the mechanisms, monitoring and management of patient and public involvement in hospital quality improvement (QI) interventions. Findings from a literature review generated an initial programme theory (PT) on active patient involvement in healthcare QI interventions (Paper 1). READ MORE

  4. 2. Logistics Service Providers Going Green : A Framework for Developing Green Service Offerings

    Author : Karin Isaksson; Maria Huge-Brodin; Maria Björklund; Mats Abrahamsson; Roland Hellberg; Linköpings universitet; []
    Keywords : ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Logistics service providers; new service development; framework; green service offerings; environmental work;

    Abstract : Environmental impact has increasingly become a “buzzword” and an important topic. This topic has been integrated into the agenda of many companies worldwide, and this dissertation focuses on the transportation and logistics industry. READ MORE

  5. 3. Customer-to-customer roles and impacts in service encounters

    Author : Linda Lee; Esmail Salehi-Sangari; Ian P McCarthy; Gerard Prendergast; KTH; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

    Abstract : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. READ MORE

  6. 4. Property management and maintenance in the multifamily housing sector in Sweden

    Author : Henry Muyingo; Hans Lind; Stefan Olander; KTH; []
    Keywords : ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Property management; housing maintenance; tenant-owner; cooperative housing; maintenance planning; incentives; bostadsrätt; fastighetsförvaltning; fastighetsunderhåll; underhållsplanering; incitament; bostadsrättsförening; Real Estate and Construction Management; Fastigheter och byggande;

    Abstract : Several studies and government reports have indicated that a large number of apartments in Sweden built during the 1960s and 1970s require extensive refurbishment and that there is concern that some companies in the rental housing sector and in the tenant-owner cooperative (TOC) sector may have difficulties carrying out the needed activities. The overall purpose of the thesis is to increase the understanding of the factors that influence the decisions made within the multi­ faceted property management of multifamily housing in Sweden which would mitigate some of the shortcomings. READ MORE

  7. 5. Emotion matters : Emotion management in Swedish Peace Support Operations

    Author : Louise Weibull; Jan Karlsson; Eva Haldén; Lars Dahlgren; Karlstads universitet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Peace Support Operations; emotion management; low-intensity conflict areas; Sweden; Working Life Science; Arbetsvetenskap; Statsvetenskap med inriktning mot strategi och säkerhetspolitik; Statsvetenskap med inriktning mot strategi och säkerhetspolitik;

    Abstract : The thesis makes an overall contribution to the qualitative research on soldiers’ experiences from service primarily in low-intensity mission areas, this operational environment being placed within a framework of emotion sociology. The central argument put forward states that even on this type of mission the emotional demands are considerable, and that the need for emotional management in Peace Support Operations (PSO) should therefore generally follow other demarcations than the formal military divisions of high and low intensity conflicts respectively. READ MORE