Search for dissertations about: "Telephone call"

Showing result 1 - 5 of 19 swedish dissertations containing the words Telephone call.

  1. 1. Conceptions, conflicts and contradictions in the introduction of a Swedish Health Call Centre

    University dissertation from Göteborg : University of Gothenburg

    Author : Monica Andersson Bäck; Göteborgs universitet.; Gothenburg University.; [2008]
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Sweden; healthcare; health call centre; telephone advice nursing; New Public Management; institutions; conceptions; work organisation; labour process; professionals; care-seekers;

    Abstract : Call centres have been called the industrialisation of the service sector, characterised by mon¬o¬¬tonous, highly controlled work and standardised procedures performed in an old-fashion¬ed, Tayloristic spirit. Stress and work intensification are known implications of such work. READ MORE

  2. 2. Non-attendees need attention - Determinants and interventions affecting participation in cervical cancer screening

    University dissertation from Göteborg : University of Gothenburg

    Author : Gudrun Broberg; Göteborgs universitet.; Gothenburg University.; [2014]
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Cervical cancer; Cervical intraepithelial neoplasia; Demography; HPV; Mass screening; Non-attendance; Papanicolaou smear; Telephone call; Socioeconomic factors;

    Abstract : Aim: Non-attendance is the foremost screening-related risk factor for cervical cancer. The overall aim of this thesis is to contribute to preventing cervical cancer by focusing attention on non-attendees, assessing interventions to increase participation in screening and identifying determinants for non-attendance. READ MORE

  3. 3. Telephone support for smoking cessation : The Swedish example

    University dissertation from Stockholm : Karolinska Institutet, Department of Public Health Sciences

    Author : Tanja Tomson; Karolinska Institutet.; Karolinska Institutet.; [2005]
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Quitline; smoking cessation; cost-effectiveness; withdrawal; symptoms; Sweden;

    Abstract : Background : Tobacco is a major public health problem that needs to be addressed. The Swedish quitline is a telephone-based free-of-charge tobacco cessation service. Objective : To study the effectiveness and the cost-effectiveness of the Swedish quitline. READ MORE

  4. 4. Telephone advice nursing : Callers perceptions, nurses experience of problems and basis for assessments

    University dissertation from Stockholm : Karolinska Institutet, Neurobiology, Care Sciences and Society

    Author : Anna Carin Wahlberg; Karolinska Institutet.; Karolinska Institutet.; [2004]
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Telephone advice nursing; telephone triage; telephone assessments; emergency medical dispatching; nonverbal communication; individualistic perspective.;

    Abstract : At a health care call center, care-seekers can consult telephone nurses 24 hours a day. Telephone advice nursing (TAN) includes triage, advice, support, education, referral, information and coordination. READ MORE

  5. 5. Monitoring calls in telephone advice nursing : parents´and telenurses´experiences

    University dissertation from Stockholm : Karolinska Institutet, Dept of Neurobiology, Care Sciences and Society

    Author : Susanna Sandelius; Karolinska Institutet.; Karolinska Institutet.; [2017]
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES;

    Abstract : Background: Approximately 2 million of the 4.5 million calls made in 2016 to the 1177 healthcare advice line resulted in the telenurse providing self-care advice to the care seeker. In some of these calls, the care seekers were offered the possibility of receiving a monitoring call. In 2016, 275,000 monitoring calls were registered. READ MORE