Search for dissertations about: "Telephone call"

Showing result 6 - 10 of 20 swedish dissertations containing the words Telephone call.

  2. 6. Telephone nurses’ work with persons calling healthcare services frequently

    Author : Sofia Skogevall; Inger Holmström; Jakob Håkansson Eklund; Elenor Kaminsky; Anna Carin Wahlberg; Mälardalens universitet; []
    Keywords : frequent caller; listening; nurse strategies; person-centered care; tele-phone nursing; Care Sciences; vårdvetenskap;

    Abstract : Telephone nursing constitutes a significant part of total healthcare and is increasing in society. Often it entails the care-seeking person’s first contact with healthcare and can be crucial for the whole episode of healthcare for the individual person. READ MORE

  4. 7. Monitoring calls in telephone advice nursing : parents' and telenurses' experiences

    Author : Susanna Sandelius; Karolinska Institutet; Karolinska Institutet; []
    Keywords : ;

    Abstract : Background: Approximately 2 million of the 4.5 million calls made in 2016 to the 1177 healthcare advice line resulted in the telenurse providing self-care advice to the care seeker. In some of these calls, the care seekers were offered the possibility of receiving a monitoring call. In 2016, 275,000 monitoring calls were registered. READ MORE

  5. 8. Talk, text and institutional order : A study of communication in social welfare bureaucracies

    Author : Elisabet Cedersund; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; talk; text; communicative practices; institutional order; street-level bureaucracy; social welfare; interviews; telephone conversations; discourse analysis; INTERDISCIPLINARY RESEARCH AREAS; TVÄRVETENSKAPLIGA FORSKNINGSOMRÅDEN;

    Abstract : This work focuses on the role of talk and text in the processing of people in public organizations. It is a study of communication between citizens and officials in one such organization, namely, the Swedish social services. READ MORE

  6. 9. Self-care for Minor Illness: People's Experiences and Needs

    Author : Silje Gustafsson; Inger Holmström; Luleå tekniska universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Self-care; Self-care advice; Minor illness; Information channels; Telephone nursing; Reassurance; Confidence; Satisfaction; Nursing; Self-care interventions; Nursing; Omvårdnad;

    Abstract : During later years, the primary care services are experiencing a heavier strain in terms of increasing expenses and higher demand for medical services. An increased awareness about pharmaceutical adverse effects and the global concern of antibiotic resistance has given self-care and active surveillance a stronger position within the primary care services. READ MORE

  7. 10. "I'm calling for hope, comfort and maybe some advice..." : Interaction and caller satisfaction in telenursing

    Author : Marie Mattisson; Malou Lindberg; Sussanne Börjeson; Kristofer Årestedt; Inger K. Holmström; Linköpings universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Telenursing; Telephone nursing; Social interaction; Nurse-patient relations; Patient satisfaction; Nursing models; Surveys and questionnaires;

    Abstract : Background: The provision of nursing over the telephone is an appreciated asset in many parts of the world. Interaction between telenurse and caller is important for caller satisfaction, and satisfaction in turn is positively related to outcomes such as adherence, engagement in self-care and well-being. READ MORE