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Showing result 1 - 5 of 208 swedish dissertations matching the above criteria.

  2. 1. Public e-Service Stakeholders : A study on who matters for public e-service development and implementation

    Author : Ida Lindgren; Karin Axelsson; Göran Goldkuhl; Leif Flak; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Public e-service; stakeholders; e-government; user involvement; Offentliga e-tjänster; intressenter; e-förvaltning; användarmedverkan;

    Abstract : Public e-services are progressively used as a means for governmental agencies to interact and exchange information with citizens and businesses. These services are typically Internet-based and are meant to fulfill the three overarching objectives of egovernment; (1) to improve citizens’ interactions with the government, (2) to make governmental organizations more efficient and effective, and (3) to increase the transparency of government and lead to a more democratic society. READ MORE

  4. 2. Representing Future Situations of Service : Prototyping in Service Design

    Author : Johan Blomkvist; Stefan Holmlid; Robert Ramberg; Daniel Kindström; Youn-kyung Lim; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service design; situated cognition; prototyping; representations; tjänstedesign; situerad kognition; prototypande; representationer;

    Abstract : This thesis describes prototyping in service design through the theoretical lens of situated cognition. The research questions are what a service prototype is, what the benefits of service prototyping are, and how prototypes aid in the process of designing services. Four papers are included. READ MORE

  5. 3. Industrialization of Services : Technology and Routinization in the 21st Century

    Author : Richard Backteman; Niklas Arvidsson; Eric Giertz; Anna Jonsson; KTH; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Industrialization; services; knowledge; technology; Industrialisering; tjänster; kunskap; teknologi; Industriell ekonomi och organisation; Industrial Economics and Management;

    Abstract : Sweden has a long tradition of process improvements, productivity increments, waste reduction in manufacturing, continuing a mode of industrialization that helped achieve prosperity. With growing urban centers, mechanization of agriculture, outsourcings by manufacturing and the public sector with subsequent acquisitions, large service firms have appeared in an ever-growing service sector. READ MORE

  6. 4. The Role of Enterprise Architecture in Local eGovernment Adoption

    Author : Andreas Ask; Fredrik Karlsson; Karin Hedström; Eva Söderström; Örebro universitet; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; electronic government; e-government; eGovernment; electronic services; e-services; eService; new public management; NPM; 24 7 agency; convergence; goal-achivement; project management; Enterprise Architecture; EA; elektronisk förvaltning; eFörvaltning; e-förvaltning; elektroniska tjänster; eTjänster; e-tjänster; konvergens; måluppfyllelse; Informatik; Informatics;

    Abstract : eFörvaltning ses som ett medel för att göra kommunalt förvaltningsarbete mer effektivt och interoperabelt. Dock begränsas kommuner av oförmåga att uppnå det vilket försvårar genomförandet av deras uppdrag. READ MORE

  7. 5. Individual service provisioning

    Author : Fredrik Espinoza; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Tjänster; digitala tekniker;

    Abstract : .... READ MORE