Search for dissertations about: "Value Ripple Logic VRL"

Found 1 swedish dissertation containing the words Value Ripple Logic VRL.

2. 1. Taking a system view on customer value creation

   Author : Anna Åslund; Ingela Bäckström; Johan Lilja; Mattias Elg; Mittuniversitetet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; customer value; customer value creation; societal value; system view; Total Quality Management TQM ; Quality Management; Societal entrepreneurship; social entrepreneurship; Value Ripple Logic VRL ;

   Abstract : In Quality Management and Total Quality Management (TQM) customer focus and customer value creation is of importance and in organisations it is of high priority. Quality Management has had an internal focus when it comes to customer value creation but in the 21st century there is a need for an outward orientation and to go beyond the organisational borders. READ MORE