Search for dissertations about: "Vanessa Rodrigues"

Found 1 swedish dissertation containing the words Vanessa Rodrigues.

2. 1. Designing for Resilience : Navigating Change in Service Systems

   Author : Vanessa Rodrigues; Stefan Holmlid; Gaby Odekerken-Schröder; Bo Westerlund; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; HUMANIORA; HUMANITIES; service design; service systems; resilience; value creation; systemic design;

   Abstract : Services are prone to change in the form of expected and unexpected variations and disruptions, more so given the increasing interconnectedness and complexity of service systems today. These changes require service systems to be resilient and designed to adapt, to ensure that services continue to work smoothly. READ MORE