Search for dissertations about: "a context analysis of customer satisfaction in services"
Found 3 swedish dissertations containing the words a context analysis of customer satisfaction in services.
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1. Drivers of customers' service experiences : a customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities
Abstract : It is essential for service companies to understand how their customer service experiences are formed. This is especially important since service experiences are highly subjective and involve customers cognitively, emotionally and behaviorally. READ MORE
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2. Electronic service quality (e-SQ) in tourism : development of a scale for the assessment of e-SQ of tourism websites
Abstract : Electronic service quality (e-SQ) is a new developing area of research, which has strategic importance for businesses striving to address consumers in the electronic marketspace. It is known that consumer behaviour in an online environment may differ substantially from the one displayed in the physical world. READ MORE
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3. Exploring Themes and Challenges in Developing Sustainable Supply Chains - A Complexity Theory Perspective
Abstract : To develop sustainable supply chains in a way that their negative environmental and social effects are minimized, shortand long-term targets should be set. The transformation of supply chains towards these targets calls for the development of innovative strategies and the need to continuously identify, classify, and tackle the challenges that can hinder the execution of such strategies. READ MORE