Search for dissertations about: "a qualitative research in customer relationship management"

Showing result 1 - 5 of 7 swedish dissertations containing the words a qualitative research in customer relationship management.

2. 1. Credit Intelligence in Banks - Managing Credit Relationships with Small Firms

   Author : Katarina Svensson Kling; Företagsekonomiska institutionen; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; small firm; service; network; interaction; decision style; information management; relationship; Credit management; credit intelligence; bank; Management of enterprises; Företagsledning; management;

   Abstract : The competition in the banking industry has during the last decades been intensified resulting in smaller interest margins. As a consequence, the resources spent on each credit customer have had to be decreased, resulting in less interaction and a perceived limited access to valuable information. READ MORE

4. 2. Balancing Control and Breakthrough in Public Management

   Author : Klas Palm; Håkan Wiklund; Johan Lilja; Sverker Alänge; Mittuniversitetet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; innovation; ambidexterity; quality management; public administration.;

   Abstract : Previous research shows that a good balance between focus on development of existing processes with development of new and innovative products, processes or services has a positive effect on organizational excellence. However, the relationship between these two quality perspectives is not easy to maintain and it is a challenge for every organization to find an appropriate balance between them. READ MORE

5. 3. Postponement and Logistics Flexibility in Retailing

   Author : Hamid Jafari; Susanne Hertz; Jens Hultman; Anna Nyberg; Mats Abrahamsson; Jönköping University; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

   Abstract : This dissertation addresses several general logistics problems in retailing regarding meeting a variety of customer demand and availability, efficiency and effectiveness in carrying inventory, and increased logistics flexibility. It builds upon the well-established supply chain principle of postponement, and argues for the benefits associated with it in tackling certain logistics challenges. READ MORE

6. 4. Towards System Supply : Development of Small and Medium-Sized Contract Manufacturers

   Author : Inga-Lill Carlsson; Håkan Aronsson; Lars Bengtsson; Mats Abrahamsson; Per Hilletofth; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

   Abstract : One way for a small subcontractor to meet increasing global competition is to develop a system supplying ability, implying a transition in the supply chain toward a larger overall responsibility. As large corporations outsource parts of their manufacturing and services, many small and medium-sized enterprise (SME) suppliers are expected to deepen their capabilities and take on the role of system suppliers. READ MORE

7. 5. Logistics Alliances and Structural Change

   Author : Dan Andersson; Linköpings universitet; []
   Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP;

   Abstract : The overall purpose of this study is to contribute to a better understanding of why and in what way shippers outsource logistics operations into partnerships with logistics service providers. These relationships are called "operational alliances in logistics" (OALs). READ MORE