Search for dissertations about: "b2c"
Showing result 1 - 5 of 10 swedish dissertations containing the word b2c.
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1. Cross-Border Consumption Taxation of Digital Supplies : A Comparative Study of Double Taxation and Unintentional Non-Taxation of B2C E-Commerce
Abstract : Consumption taxes such as a value added tax (VAT) or a goods and services tax (GST) is an important revenue source for several countries, not least within the European Union (EU) which has had a harmonized VAT since the end of the 1960s. The intention of consumption taxation is to tax expenditures made by persons for their private purposes, i.e. READ MORE
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2. From performance management to managing performance : An embedded case study of the drivers of individual- and group-based performance in a call center context
Abstract : Managing performance is critical for realizing certain economic benefits when managing customer relations in call centers. However, prior call center research is fragmented and under-analyzed, which contributes to a limited understanding of the underlying elements for performance and complexities in managing individual- and group-based performance in call centers. READ MORE
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3. Internal brand management in South African contact centers
Abstract : Globally contact centers are ubiquitous in medium to large organizations operating in both B2B and B2C service industries. Frontline staff working in contact centers represent a major component of the way in which customers experience service organizations’ brands.There is a paucity of research on marketing in contact centers. READ MORE
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4. Geographic information in Internet related technologies
Abstract : The purpose of this thesis is to describe and analyse some of the possibilities and problems associated with the current and future Internet GIS. The term Internet GIS is here defined as geographical information (GI) services made available via the Internet. READ MORE
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5. E-Business in an Established Customer Vendor Relationship - Implications for Customer Service and Logistics
Abstract : E-business is becoming more and more common today. The predictions of future growth give clear indications that companies will use e-business more and more. However in the growth of e-business it has been identified that there is a common lack of understanding in customer needs and logistics. READ MORE