Search for dissertations about: "call centre management thesis"
Showing result 1 - 5 of 8 swedish dissertations containing the words call centre management thesis.
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1. Call centre work : characteristics, physical, and psychosocial exposure, and health related outcomes
Abstract : Call centres (CCs) are one of the most rapidly growing forms of workplaces in Sweden. The overall aim of this thesis was to describe work characteristics, physical and psychosocial exposures, and health related outcomes, for CC operators in selected CC in Sweden. READ MORE
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2. Calling for call centres : a study of call centre locations in a Swedish rural region
Abstract : The business economy is undergoing structural changes as we are moving towards more information based businesses. Most studies of industrial location have however focused on manufacturing activities and there is a lack in knowledge of the exact determinants for the location of information based and geographically independent activities. READ MORE
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3. Conceptions, conflicts and contradictions in the introduction of a Swedish Health Call Centre
Abstract : Call centres have been called the industrialisation of the service sector, characterised by mon¬o¬¬tonous, highly controlled work and standardised procedures performed in an old-fashion¬ed, Tayloristic spirit. Stress and work intensification are known implications of such work. READ MORE
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4. Spatial complexity and fit between ecology and management : Making sense of patterns in fragmented landscapes
Abstract : Avoiding the negative effects of habitat fragmentation on biodiversity is especially challenging when also the management institutions are spatially and administratively distributed. This doctoral thesis introduces five case studies that investigate ecological, social and social-ecological relations in fragmented landscapes. READ MORE
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5. Managing Medical Emergency Calls
Abstract : This dissertation is a conversation analytic examination of recurrent practices of interaction in medicalemergency calls. The study expands the analytical focus in past research on emergency calls betweenemergency call operators and callers to pre-hospital emergency care interaction on the phone betweennurses, physicians and callers. READ MORE