Search for dissertations about: "client satisfaction"

Showing result 1 - 5 of 32 swedish dissertations containing the words client satisfaction.

  2. 1. "I'm calling for hope, comfort and maybe some advice..." : Interaction and caller satisfaction in telenursing

    Author : Marie Mattisson; Malou Lindberg; Sussanne Börjeson; Kristofer Årestedt; Inger K. Holmström; Linköpings universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Telenursing; Telephone nursing; Social interaction; Nurse-patient relations; Patient satisfaction; Nursing models; Surveys and questionnaires;

    Abstract : Background: The provision of nursing over the telephone is an appreciated asset in many parts of the world. Interaction between telenurse and caller is important for caller satisfaction, and satisfaction in turn is positively related to outcomes such as adherence, engagement in self-care and well-being. READ MORE

  4. 2. Case management for individuals with severe mental illness. A process-outcome study of ten pilot services in Sweden

    Author : Tommy Björkman; Institutionen för hälsovetenskaper; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; psychosomatics; severe mental illness; Case management; client satisfaction; quality of life; needs for care; Psykiatri; use of health care; clinical psychology; Psychiatry; klinisk psykologi; psykosomatik;

    Abstract : All clients admitted to ten pilot case management services for individuals with severe mental illness during 1995 and up to 1996-09-30 were invited to participate in the present study. A total of 176 clients were included. READ MORE

  5. 3. Telephone advice nursing : communication, patient satisfaction and tool development

    Author : Christina Johnson; Sussanne Börjeson; Malou Lindberg; Susan Wilhelmsson; Inger Holmström; Pia Tingström; Linköpings universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; NATURVETENSKAP; NATURAL SCIENCES;

    Abstract : Background: Telenursing has rapidly expanded in many countries. In Sweden, a national telephone advisory nursing service reaches the entire nation and receives approximately 4,5 million calls per year. READ MORE

  6. 4. Tools for Outcome-informed management of mental illness : Psychometric properties of instruments of the Swedish clinical multicenter Quality Star cohort

    Author : Bo Ivarsson; Torsten Norlander; Lars Jacobsson; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Consumer satisfaction; Quality of Life; Perceived distress; Severe mental illness; Schizophrenia; Social function; Global Assessment of Functioning; MANSA; Gender; Brukartillfredsställelse; Livskvalitet; Upplevda besvär; Allvaligt psykisk störning; Schizofreni; Social funktion; Global skattning av psykosocial funktion; MANSA; Gender; Psychology with an emphasis on medical psychology; Psykologi inr. medicinsk psykologi;

    Abstract : The purpose of this thesis was to investigate the psychometric properties of three global user subjective measures of the ”The Quality Star” clinical review model: Consumer Satisfaction Scale, Global Quality of Life scale, and Perceived Global Distress scale. The mental health implementation context of this review model emphasizes the client as an agent of change, taking part in shared decision making in an empowered role as collaborative partner to the professional clinicians. READ MORE

  7. 5. Therapeutic Alliance in General Psychiatric Care

    Author : Håkan Johansson; Institutionen för psykologi; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; clinical psychology; psychosomatics; Psychiatry; patient factors; ward atmosphere; patient satisfaction; psychiatric care; helping alliance; working alliance; psychotherapy; psychiatry; therapeutic alliance; therapeutic relationship; dropout; psykosomatik; klinisk psykologi; Psykiatri;

    Abstract : The main aim of the thesis was to study different aspects of the therapeutic relationship in general psychiatric care, within various routine psychiatric settings with a variety of diagnostic patient groups and different staff groups. The first study investigated the patients' opinion on what constituted good psychiatric care. READ MORE