Search for dissertations about: "complain"

Showing result 1 - 5 of 16 swedish dissertations containing the word complain.

  2. 1. Customer Complaint Behaviour in Service

    Author : Bård Tronvoll; Bo Edvardsson; Anders Gustafsson; Robert Johnston; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer complaint behaviour; complaint; dynamic; process; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Abstract : It is vital for every service provider to get feedback from its customers. This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain. READ MORE

  4. 2. Self-Service Recovery

    Author : Niklas Johansson; Anders G. Nilsson; Bo Edvardsson; Sten Carlsson; Jan Lindvall; Karlstads universitet; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Service recovery; self-service technology; self-service recovery; IT-enabler; value creation; Informatics; Informatik; Information Systems; Informatik;

    Abstract : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. READ MORE

  5. 3. Clinical and experimental studies of organ-specific autoimmune diseases : With special reference to Addison's disease and autoimmune hepatitis : by Gennet Gebre-Medhin

    Author : Gennet Gebre-Medhin; Uppsala universitet; []
    Keywords : Medical sciences; Addison s Disease; replacement therapy; DHEA; autoimmune hepatitis; APS I; autoantigen; cytochrome P4501A2; aromatic L-amino acid decarboxylase; MEDICIN OCH VÅRD; MEDICINE; MEDICIN; Medicine; medicin;

    Abstract : Organ-specific autoimmunity constitutes a large health problem, where both the clinical management and our understanding of the pathogenetic mechanisms need to improve. Women with Addison's disease have abnormally low levels of dehydroepiandrosterone (DHEA), its sulphate ester (DHEA-S) and androgens relative to age, and many patients complain of physical and mental fatigue and low stress tolerance. READ MORE

  6. 4. The sleep of the child – the parent's stressor? : A study within the ABIS project

    Author : Peder Palmstierna; Ulf Samuelsson; Anneli Sepa; Linköpings universitet; []
    Keywords : MEDICINE; MEDICIN;

    Abstract : Poor sleep and chronic stress are important factors detrimental to physical and mental health. This is no less true for children than for adults. Therefore, investigating sleep and stress patterns in early life is important. READ MORE

  7. 5. The Chorda Tympani Nerve : Role in Taste Impairment in Middle Ear Disease and after Ear Surgery

    Author : Katarina Berling Holm; Magnus von Unge; Mikael Karlberg; Uppsala universitet; []
    Keywords : Chorda tympani nerve; ear surgery; taste; chronic suppurative otitis media; otosclerosis; electrogustometry; filter paper disc method; quality of life; transmission electron microscopy; degeneration; sprouting; Surgery; Kirurgi;

    Abstract : The chorda tympani nerve, also known as the taste nerve, runs uncovered through the middle ear cavity, a localization that exposes the nerve to pathological processes and surgical trauma in the middle ear. People operated on for otosclerosis tend to complain more about postoperative taste disturbances than those operated on for chronic otitis media. READ MORE