Search for dissertations about: "complaint management"
Showing result 1 - 5 of 9 swedish dissertations containing the words complaint management.
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1. An m-Government Solution for Complaint and Problem Management : Designing a Solution for Government 2.0
Abstract : In recent years emphasis has been placed on opening up governments and empowering and engaging citizens in governmental activities: this view of e-government is referred to as government 2.0. Government 2. READ MORE
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2. Proactivity in Service Failure and Service Recovery
Abstract : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. READ MORE
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3. eVisits in the digital era of Swedish primary care
Abstract : Objective: To evaluate asynchronous digital visits (eVisits) with regard to digital communication, clinical decisionmaking,and subsequent care utilization in the digital era of primary care in Sweden.Methods: A mixed-methods approach was adopted across the various papers in the thesis, with all studiesevaluating the eVisit platform Flow in various clinical contexts. READ MORE
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4. Emergency Department Crowding. Objective Modelling based on Workload
Abstract : Emergency Departments (ED) have a central role in modern healthcare, providing emergent care regardless of complaint 24/7. However, EDs are often characterized by long waiting times for patients and a stressful working environment for staff. These are features or a resource and demand mismatch, internationally known as ED crowding. READ MORE
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5. Sleep, sense of coherence and suicidality in suicide attempters
Abstract : A suicide attempt is a strong predictor of future suicide. The management of patients who self-harm presents a challenge for psychiatric services. It is therefore important to identify factors that may be related to increased risk of suicidal behaviour in suicide attempters. READ MORE