Search for dissertations about: "complaint online"

Found 1 swedish dissertation containing the words complaint online.

  1. 1. Persistent Digital Service Encounters : Challenges of organizational use of social media in a hotel chain

    Author : Karin Högberg; Kerstin Grundén; Maria Åkesson; Högskolan Väst; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational social media; IT change; IT use; hospitality; digital service encounters; Informatik; Informatics; Work Integrated Learning; Arbetsintegrerat lärande;

    Abstract : The emergence of social media has in many ways changed how individuals interact, communicate and also consume online. Due to the massive, world wide use of social media, organizations are starting to use social media in order to be present where their customers are. READ MORE