Search for dissertations about: "consumer complaints"

Found 4 swedish dissertations containing the words consumer complaints.

2. 1. Consumer Trust in Drinking Water Supply - assessing the interface between the supplier and the consumer

   Author : Christina Lundéhn; Chalmers tekniska högskola; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; consumer trust; Accra; qualitative assessment; Drinking water supply; Gothenburg;

   Abstract : This thesis explores the interface between the supplier and the consumer to identify factors that have influence on consumer trust in water supply. This is done through field studies in two different consumer situations: 1) Accra (Ghana) where access to water is limited and can be an everyday struggle and 2) Gothenburg (Sweden) where water is abundant and water supply is taken for granted. READ MORE

4. 2. Exploring patterns of empirical networks

   Author : Luis E C Rocha; Petter Holme; Kimmo Kaski; Umeå universitet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; NATURVETENSKAP; NATURAL SCIENCES; complex systems; complex networks; network analysis; empirical networks; air transportation; consumer complaints; information technology; sexual contacts; epidemics; vaccination; Statistical physics; Statistisk fysik; Computational physics; Beräkningsfysik; Technology and social change; Teknik och social förändring; Epidemiology; Epidemiologi; Information technology; Informationsteknik; fysik; Physics; Statistics; statistik; Epidemiology; epidemiologi; Economics; nationalekonomi;

   Abstract : We are constantly struggling to understand how nature works, trying to identify recurrent events and looking for analogies and relations between objects or individuals. Knowing patterns of behavior is powerful and fundamental for survival of any species. READ MORE

5. 3. Satisfaction with public transport services

   Author : Margareta Friman; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Public transport; Psykologi; Psychology;

   Abstract : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. READ MORE

6. 4. Phenols, anisoles and fatty acids causing odour problems in drinking water

   Author : Susanne Karlsson; Linköpings universitet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES;

   Abstract : Taste and odour problems are the major causes of consumer complaints regarding drinking water in the industrialised world. Nevertheless, as yet there are no mandatory requirements to identify the compounds that are responsible for the observed off-flavour. READ MORE