Search for dissertations about: "consumer returns"

Showing result 1 - 5 of 7 swedish dissertations containing the words consumer returns.

  2. 1. Towards returns management strategies in internet retailing

    Author : Stefan Karlsson; Förpackningslogistik; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; internet retailing; consumer returns; supply chain management; return policy; returns management strategy;

    Abstract : The digital transformation of the retailing industry in recent years has had a profound effect on consumers’ behaviour on a global scale. When shopping and browsing online, consumers are not able to “touch and feel”, which means that product returns are inevitable. READ MORE

  4. 2. Returns Avoidance and Gatekeeping to Enhance E-commerce Performance

    Author : Klas Hjort; Högskolan i Borås; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; returns management; customer service; demand chain management; e-commerce;

    Abstract : The mail order business was once a traditional method of selling and distributing clothes, and other commodities, to customers. Now, the e-commerce trend, with more sophisticated techniques of marketing, selling, and distributing goods, has not only challenged the traditional mail order system, it seems also that the traditional retail chain and even fashion chains are being challenged. READ MORE

  5. 3. On Aligning Returns Management with the E-commerce Strategy to Increase Effectiveness

    Author : Klas Hjort; Högskolan i Borås; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Returns management; supply chain management; alignment; case study; experimental research; gatekeeping; avoidance; reverse logistics; strategy; e-commerce; Logistik; Handel och IT; Bussiness and IT;

    Abstract : The returns management (RM) process has traditionally been seen as a value recovery process, which has resulted in an efficiency focus in the returns flow. This thesis present, the effects on a fashion e-commerce organisation, which is underprioritising or neglecting RM in general and consumer returns specifically. READ MORE

  6. 4. State and industrial actions to influence consumer behavior

    Author : Erik Brockwell; Runar Brännlund; Robert Lundmark; Umeå universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Taxation; legislation; regulation; health; environment; tobacco; alcohol; petroleum; electricity; gas; sugar; consumption; prices; signaling effect; almost ideal demand system; public policy; panel data; media expenditure; lobbying; vector error correction model; Economics; nationalekonomi;

    Abstract : This thesis consists of an introductory part and three papers.Paper [I] examines how taxes affect consumption of commodities that are detrimental to health and the environment. READ MORE

  7. 5. Last-mile delivery services in retail : a consumer-centric approach

    Author : John Olsson; Förpackningslogistik; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Unattended home delivery; customer experience; customer expectations; circular business model innovation;

    Abstract : The retail industry faces a multitude of complex sustainability challenges, which calls for transformational change. While the retail industry is a major driver of production and consumption patterns, it also offers significant potential to reduce global greenhouse gas emissions. READ MORE