Search for dissertations about: "consumer satisfaction"

Showing result 1 - 5 of 23 swedish dissertations containing the words consumer satisfaction.

  1. 1. Effects of critical incidents on consumer satisfaction

    Author : Margareta Friman; Karlstads universitet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport; Psykologi; Psychology;

    Abstract : Satisfaction is assumed to be an important cause of attitude change by mediating between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific product or service. One factor is expectations, another performance of the product or service, and a third disconfirmation of expectation. READ MORE

  2. 2. Effects of Critical Incidents on Consumer Satisfaction

    Author : Margareta Friman; Göteborgs universitet; Göteborgs universitet; Gothenburg University; []
    Keywords : Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport;

    Abstract : Satisfaction is assumed to be an important cause of attitude change by mediating between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific product or service. One factor is expectations, another performance of the product or service, and a third disconfirmation of expectation. READ MORE

  3. 3. Satisfaction with public transport services

    Author : Margareta Friman; Karlstads universitet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Perceived service quality; Consumer satisfaction; Negative critical incidents; Public transport; Psykologi; Psychology;

    Abstract : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. READ MORE

  4. 4. Bundling for consumers? : Understanding complementarity and its effect on consumers' preferences and satisfaction

    Author : Erika Knutsson; Agneta Marell; Helena Renström; Anders Gustafsson; Umeå universitet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Bundling; value; consumer decision making; complementarity; preferences; satisfaction; experiments; företagsekonomi; Business Studies;

    Abstract : It is a common market practice to offer two products in a package, so called bundling. While much research investigate how companies can use bundling to increase sales and profit, less is known about how bundling can be beneficial for consumers. READ MORE

  5. 5. Food Packaging for Sustainable Development

    Author : Helén Williams; Fredrik Wikström; Ole Jørgen Hanssen; Karlstads universitet; []
    Keywords : ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Packaging; sustainable development; service perspective; food losses; food waste; consumer interaction; life cycle assessment - LCA; consumer value; Miljö- och energisystem; Environmental and Energy Systems;

    Abstract : Packaging has been on the environmental agenda for decades. It has been discussed and debated within the society mainly as an environmental problem. Production, distribution and consumption of food and drinks contribute significant to the environmental impact. However, consumers in the EU waste about 20% of the food they buy. READ MORE