Search for dissertations about: "contact centre management thesis"
Showing result 1 - 5 of 7 swedish dissertations containing the words contact centre management thesis.
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1. Leading IT-Enabled Change Inside Ericsson : A Transformation Into a Global Network of Shared Service Centres
Abstract : The purpose of this thesis is to explore—from a managerial perspective—how IT-enabled change is designed, led, and sustained from-within an organisation. This is an issue of central concern because there is a considerable lack of research that directly incorporates IT in management and organisational change studies. READ MORE
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2. Discovery and management of child allergy from the parent perspective
Abstract : The overall objective of this thesis is to extend the knowledge and deepen the understanding of care-givers management of child allergy, especially of suspected food allergy. This is done by describing and exploring how parents with children who have exclusion diets at school discover and responds to their children’s allergy-related problems. READ MORE
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3. Satellitkontor : en studie av kommunikationsmönster vid arbete på distans
Abstract : The purpose of this study is to bring forward the relevant theories to describe and analyse the area of remote work. Based upon these theories, the experiences of satellite work centres is analysed. READ MORE
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4. Computer-based support for maternal and child care at primary health centres
Abstract : Health infonnation systems are reported to be weak and inadequate in supporting public health programs, since at the primary health centre, which is the level of first contact, the information infrastructure is weak. This thesis reports a health systems research effort to strengthen the infonnation infrastructure, specifically to develop an application software to support the delivery of maternal and child care at the primary health centre. READ MORE
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5. Direct triaging to physiotherapist in primary care - development and evaluation of a triage model
Abstract : Background: There is evidence that early contact with physiotherapists leads to advantages for patients with musculoskeletal disorders. Many patients, however, initially seek contact with general practitioners (GPs) within primary care for musculoskeletal disorders. This often delays or replaces physiotherapist contact. READ MORE