Search for dissertations about: "contact service"

Showing result 1 - 5 of 115 swedish dissertations containing the words contact service.

  2. 1. Patient involvement and service innovation in healthcare

    Author : Jon Engström; Mattias Elg; Lars Witell; Glenn Robert; Linköpings universitet; []
    Keywords : Patient Involvement; participation; co-creation; patient empowerment; user involvement. patient centered care; motivation; user experiences; co-creation; service development; service innovation; service design; health care; lead users; diary; value;

    Abstract : This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al. READ MORE

  4. 2. Internal brand management in South African contact centers

    Author : Rose Du Preez; Terrence Brown; Michael Bendixen; Pejvak Oghazi; KTH; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Contact centers; internal brand management; brand citizenship behavior; brand commitment; outsourcing.; Kontaktcenter; intern varumärkesutveckling; varumärkesmedborgarskap; varumärkesengagemang; utkontraktering.; Business Studies; Företagsekonomi; Industriell ekonomi och organisation; Industrial Economics and Management;

    Abstract : Globally contact centers are ubiquitous in medium to large organizations operating in both B2B and B2C service industries. Frontline staff working in contact centers represent a major component of the way in which customers experience service organizations’ brands.There is a paucity of research on marketing in contact centers. READ MORE

  5. 3. Simulation of Wheel and Rail Profile Evolution : Wear Modelling and Validation

    Author : Roger Enblom; KTH; []
    Keywords : contact; wear; wear prediction; wear model; wheel profile; rail profile; simulation vehicle-track interaction; multibody simulation; MBS; TECHNOLOGY; TEKNIKVETENSKAP;

    Abstract : Numerical procedures for reliable wheel and rail wearprediction are rare. Recent development of simulationtechniques and computer power together with tribologicalknowledge do however suggest computer aided wear prediction. READ MORE

  6. 4. In the confines of Cu(In,Ga)Se2 thin film solar cells with rear surface passivating oxide layers

    Author : Dorothea Ledinek; Marika Edoff; Charlotte Platzer Björkman; Jan Keller; Christian Kaufmann; Uppsala universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Alkali; Alumina; Back contact; CIGS; CIGSe; Hafnia; Passivation; Rear contact; Sodium fluoride; Ultra-thin; Teknisk fysik med inriktning mot elektronik; Engineering Science with specialization in Electronics;

    Abstract : The material supply to build renewable energy conversion systems needs to be considered from both a cost and an energy security perspective. For Cu(In,Ga)Se2 (CIGS) thin film solar cells the use of indium in the absorber layer is most problematic. READ MORE

  7. 5. Durability of timber members : Moisture conditions and service life assessment of bridge detailing

    Author : Jonas Niklewski; Avdelningen för Konstruktionsteknik; []
    Keywords : wood; spruce; moisture; durability; decay; service life; detailing; model;

    Abstract : The longevity of timber structures in exposed outdoor environments is often perceived to be unreliable as compared with that of concrete and steel structures. This situation is exacerbated to some extent by the fact that the European commission for standardization (CEN) currently provides no quantitative method for service life assessment of timber structures. READ MORE