Search for dissertations about: "critical - incident technique"

Showing result 1 - 5 of 40 swedish dissertations containing the words critical - incident technique.

  2. 1. The Collaborative Challenge of Product Development : Exploring Sustainable Work Systems Through Critical Incidents in R&D Alliances

    Author : Lars Uppvall; Matti Kaulio; Pär Åhlström; KTH; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; R D Alliances; product development; sustainable work systems; critical incident technique; operational work; Industrial engineering and economy; Industriell teknik och ekonomi;

    Abstract : The aim of this thesis is to empirically study challenges and opportunities in the operational work in contract-based R&D alliances in order to increase the understanding of this type of work system and explore how these work systems could be sustainable. Based on the concept of sustainable work systems, this thesis addresses issues of how work in R&D alliance should support both the competitiveness of the firm as well as regeneration of human resources. READ MORE

  4. 2. Dilemmas and consequences of chronic disease-lived experiences of coeliac disease and neuropathic pain

    Author : Annette Sverker; Göteborgs universitet; []
    Keywords : Burden of dietary restriction; chronic disease; coeliac disease; critical - incident technique; dietary dilemmas; neuropathic pain; next of kin experiences; quality of life;

    Abstract : Dilemmas and consequences of chronic disease-lived experiences of coeliac disease and neuropathic pain Akademisk avhandling som för avläggande av medicine doktorsexamen vid Sahlgrenska akademin vid Göteborgs Universitet kommer att offentligt försvaras i lokal Arvid Wallgrens Backe, Hus 2, 2118, Sahlgrenska Akademin, Göteborg. torsdagen den 27 september 2007, kl 13. READ MORE

  5. 3. Drivers of customers' service experiences : a customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities

    Author : Ute Walter; Åsa Öström; Bo Edvardsson; Tore Strandvik; Örebro universitet; []
    Keywords : customer service experience; experience driver; dynamic; restaurant; co-creation; critical incident technique; phone encounters; experience room; servicescape; social interaction; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Culinary Arts and Meal Science; Måltidskunskap; Måltidskunskap; Culinary Arts and Meal Science;

    Abstract : It is essential for service companies to understand how their customer service experiences are formed. This is especially important since service experiences are highly subjective and involve customers cognitively, emotionally and behaviorally. READ MORE

  6. 4. Life situation among persons living with inflammatory bowel disease

    Author : Katarina Pihl Lesnovska; Sussanne Börjeson; Henrik Hjortswang; Gunilla Hollman Frisman; Bodil Ohlsson; Linköpings universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; critical incident; Crohn’s disease; inflammatory bowel disease; knowledge need; life situation; perception of healthcare; quality of care; ulcerative colitis;

    Abstract : Living with inflammatory bowel disease (IBD) affects physical, psychological and social dimensions, limiting the ability to engage in daily activities. Persons with IBD may need frequent and lifelong contacts with the healthcare (HC), highlighting the importance of quality care. READ MORE

  7. 5. Caring in intensive psychiatry : rhythm and movements in a culture of stability

    Author : Martin Salzmann-Erikson; Henrik Eriksson; Ann-Britt Ivarsson; Kim Lützén; Ingela Skärsäter; Örebro universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Acute psychiatric care; concept analysis; critical incident technique; ethnography; intensive psychiatry; nursing staff; psychiatric care; psychiatric hospitals; psychiatric nursing; Caring Sciences w. Medical Focus; Omvårdnadsforskning med medicinsk inriktning;

    Abstract : The overall aim of this thesis is to describe and explore the concept of caring in intensive psychiatry. An initial inventory was made of nursing care activities in a PICU, based on an analysis of critical incidents. This inventory resulted in four categories: supporting, protecting and use of the structured environment (Study I). READ MORE