Search for dissertations about: "customer characteristics"

Showing result 1 - 5 of 110 swedish dissertations containing the words customer characteristics.

2. 1. The Performance Measurement Process Concerning On-Time Delivery in Supplier-Customer Dyads : characteristics and consequences

   Author : Susanne Hofmann; Patrik Jonsson; Helena Forslund; Växjö universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Performance measurement; performance measurement process; dyads; on-time delivery; Business studies; Företagsekonomi; Logistics; Logistik;

   Abstract : .... READ MORE

4. 2. Customer-Perceived Service-Quality and Technology-Based Self-Service

   Author : Johan Anselmsson; Företagsekonomiska institutionen; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

   Abstract : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. READ MORE

5. 3. Service management in housing refurbishment : satisfying the ultimate customer

   Author : Mats G. Holm; KTH; []
   Keywords : ;

   Abstract : It is unusual to find that housing refurbishment projectshave been undertaken with a clear focus on customer orientationdirected towards the tenants, or owners of co-operative flatsor condominiums. Only recently have researchers in constructionmanagement begun to look closer at the relationship betweencontractors and customers. READ MORE

6. 4. Packaging and Customer Value : A Service Perspective

   Author : Martin Löfgren; Anders Gustafsson; Håkan Wiklund; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Abstract : Already in the mid-seventies it was concluded that there are very few, if any, ‘pure’ goods or services. Nevertheless, over 20 years later, most publications on services focus on how service characteristics differ from goods. READ MORE

7. 5. Characteristics of Production Innovation

   Author : Lisa Larsson; Anna Öhrwall Rönnbäck; Johan Stahre; Anna Karlsson; Cecilia Warrol; Nina Edh Mirzaei; Luleå tekniska universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Produktinnovation; Product Innovation;

   Abstract : Today firms must maintain high levels of efficiency, quality control, customer responsiveness and speed, but even the full set of these attributes is not sufficient for sustainable competitive advantage. A further challenging requirement is to innovate successfully, not only in product development but also in production. READ MORE