Search for dissertations about: "customer focus"

Showing result 21 - 25 of 265 swedish dissertations containing the words customer focus.

  2. 21. Empirical Essays on Retail Logistics and Customer Behavior

    Author : Christoph Baldauf; Olov Isaksson; Fredrik Eng Larsson; Jan Fransoo; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; retail logistics; online retail; omnichannel retail; customer behavior; marketing-operations interface; Business Administration; företagsekonomi;

    Abstract : Retail logistics is responsible for making products available to end customers. Traditionally, this was facilitated through a network of brick and mortar stores that customers visit to buy items. However, the advent of online and omnichannel retail started to challenge this established system. READ MORE

  4. 22. The Leader of the Pack : A Service Perspective on Packaging and Customer Satisfaction

    Author : Martin Löfgren; Anders Gustafsson; Lars Witell; Bo Edvardsson; Bo Bergman; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer satisfaction; Kano; Packaging; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Abstract : Almost everything we as consumers buy in a store has a package. Packages have many functions – some, if not all, present marketers with the opportunity to gain competitive advantages. READ MORE

  5. 23. Quality practice and customer value: strengthening the ideal linkage

    Author : Johan Lilja; Mittuniversitetet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; customer value; Total Quality Management; Quality Technology and Management; TQM; Quality control; attractive quality; Kvalitetsteknik; Kvalitet; Other industrial engineering and economics; Övrig industriell teknik och ekonomi; Kvalitetsteknik;

    Abstract : Quality management is continuously evolving and the progression so far is frequently described in terms of four stages. According to these descriptions, Total Quality Management (TQM) constitutes the currently highest level, or fourth stage, of quality management. READ MORE

  6. 24. Energy Services in Sweden - Customer Relations towards Increased Sustainability

    Author : Kerstin Sernhed; Energihushållning; []
    Keywords : demand-side management; district heating; electricity; Customer relations; district-heating marketing strategies; load management; feedback;

    Abstract : Energy use and supply are evident issues to consider for a sustainable development, where the economic, social and environmental aspects are all important. In large grid-bound systems, the supply of energy is usually a rather invisible activity and the contacts between household custo-mers and utilities are sometimes only repre-sented through the energy bill. READ MORE

  7. 25. Customer Benefits in City Logistics : Towards Viable Urban Consolidation Centres

    Author : Henrik Johansson; Dan Andersson; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Abstract : Urban Consolidation Centre (UCC) is a city logistics initiative that has the potential to increase the efficiency of urban freight delivery systems while reducing negative environmental and social effects caused by freight vehicles. One important issue that have hindered longevity of this initiative is its viability, both the financial viability and acceptance from affected stakeholders (also called UCC customers). READ MORE