Search for dissertations about: "customer involvement"

Showing result 1 - 5 of 32 swedish dissertations containing the words customer involvement.

  1. 1. Health Care Customer Creativity

    Author : Hannah Snyder; Mattias Elg; Lars Witell; Linköpings universitet; []
    Keywords : ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; TEKNIK OCH TEKNOLOGIER; TEKNIK OCH TEKNOLOGIER; MEDICIN OCH HÄLSOVETENSKAP; SAMHÄLLSVETENSKAP; ENGINEERING AND TECHNOLOGY; ENGINEERING AND TECHNOLOGY; MEDICAL AND HEALTH SCIENCES; SOCIAL SCIENCES; Customer creativity; service innovation; health care; co-creation; customer involvement;

    Abstract : Crafting and stimulating service innovation is considered a main research priority and remains a challenge for service providers. One suggested component of stimulating service innovation is customer creativity. READ MORE

  2. 2. Community-based customer involvement for improving packaged software development

    Author : Helena Holmström; Göteborgs universitet; Göteborgs universitet; Gothenburg University; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Packaged software development; software improvement; virtual communities; customer involvement; community knowledge; community-based customer involvement;

    Abstract : Noting the widespread use of virtual communities for interacting with customers, this thesis explores the role of virtual communities for involving distributed customers in packaged software development (psd) and the opportunities and challenges that are associated with this. While the idea of involving customers in software development is not new, it is yet to gain momentum in psd. READ MORE

  3. 3. Patient Involvement : A Service Perspective

    Author : Hannah Snyder; Mattias Elg; Lars Witell; Per Echeverri; Linköpings universitet; []
    Keywords : ;

    Abstract : For a long time, patients were seen as weak and passive recipients of care, whose only role was to provide information and comply with doctors’ orders. This is beginning to change, and patients are more seen as autonomous, active, and involved collaborators in care, co-creating value with service providers and others. READ MORE

  4. 4. Web-Enabled Customer Involvement in Innovation Activities : a Firm's Perspective

    Author : Natalia Ryzhkova; Blekinge Tekniska Högskola; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer collaboration; Web-based methods; Innovation performance; Management competences;

    Abstract : Customer involvement in innovation activities is a common practice among companies in most industries. It has been widely researched by scholars to demonstrate its risks and advantages. Yet, the growing importance and recognition of the Internet are transforming the scope, boundaries, and dynamics of interactions among firms and customers. READ MORE

  5. 5. Customer Involvement in New Service Development

    Author : Jonas Matthing; []
    Keywords : ;

    Abstract : Services are distinguished by interaction, where customers play an interesting and multifaceted role not only in receiving and consuming the service, but also in serving as participants in production and delivery. Accordingly, value is defined by and co-created with the consumer and determined by the user on the basis of value-in-use rather than embedded in predefined output. READ MORE