Search for dissertations about: "customer motivation"

Showing result 1 - 5 of 18 swedish dissertations containing the words customer motivation.

2. 1. Customer Complaint Behaviour in Service

   Author : Bård Tronvoll; Bo Edvardsson; Anders Gustafsson; Robert Johnston; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer complaint behaviour; complaint; dynamic; process; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Abstract : It is vital for every service provider to get feedback from its customers. This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain. READ MORE

4. 2. The impact of motivation and person-job fit on employee turnover among Swedish real estate brokers: A mixed method approach

   Author : Martin Ahlenius; Björn Berggren; Jonas Kågström; Lars-Johan Åge; Samuel Azasu; KTH; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Real estate brokerage; person-job fit; motivation; employee turnover; occupational life cycle; Fastighetsmäklare; person-job fit; motivation; år i yrket; Företagsekonomi; Business Studies;

   Abstract : Residential real estate is a vital part of the economy, and homes are important for individuals for both financial and emotional reasons. Residential homes change owners for numerous reasons, and there is a need for these transactions to be secure and efficient from both the economic and individual perspective. READ MORE

5. 3. Quality practice and customer value: strengthening the ideal linkage

   Author : Johan Lilja; Mittuniversitetet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; customer value; Total Quality Management; Quality Technology and Management; TQM; Quality control; attractive quality; Kvalitetsteknik; Kvalitet; Other industrial engineering and economics; Övrig industriell teknik och ekonomi; Kvalitetsteknik;

   Abstract : Quality management is continuously evolving and the progression so far is frequently described in terms of four stages. According to these descriptions, Total Quality Management (TQM) constitutes the currently highest level, or fourth stage, of quality management. READ MORE

6. 4. Essays on strategic price bundling in retail banking

   Author : Merja Mankila; Göteborgs universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; price bundling; retail banking; strategic planning; effectiveness; relationship management; customer loyalty; conjoint a;

   Abstract : The empirical motivation of this dissertation is the retail banks need to become more conscious about the profitability and pricing of their activities in a successively harder competitive environment. One of the largest threats for the retail banks has become the changed customer behaviour resulting in an increased split-banking and bank switching. READ MORE

7. 5. Backers’ crowdfunding journey – An engagement perspective

   Author : Nadia Arshad; Adele Berndt; Tomas Müllern; Robin Teigland; Jönköping University; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; engagement; customer journey; crowdfunding; service dominant logic;

   Abstract : Crowdfunding refers to accumulating small sums of money from the general public through the Internet for a collective larger amount to fund small or medium-sized ventures in exchange for some benefit. The contribution can be as a donation (for no material reward), a purchase (for getting a reward in return), debt (to get money returned), or equity (for sharing future profit). READ MORE