Search for dissertations about: "customer relationship management importance"

Showing result 1 - 5 of 17 swedish dissertations containing the words customer relationship management importance.

2. 1. The Importance of Customers in Mergers and Acquisitions

   Author : Christina Öberg; Staffan Brege; Maria Huge Brodin; Helén Andersson; Susanne Sweet; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Merger; Acquisition; Customer; Customer Relationship; Motive; Integration; Impact; Business studies; Företagsekonomi;

   Abstract : The aim of the thesis is to identify categories and patterns of how customers impact and are impacted by an M&A. In M&A (merger and acquisition) research the focus is traditionally on the M&A parties alone, and while customers are important elements of the motives behind M&As, they are rarely seen as actors affecting and being affected by an M&A. READ MORE

4. 2. Globalisation and Competitive Sustenance of Born Global : Evidence from Indian knowledge-intensive service industry

   Author : Nishant Kumar; Ali Yakhlef; Axèle Giroud; Stockholms universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; early internationalisation of firms; Indian knowledge-intensive born global firms; capability-based view; international entrepreneurship; entrepreneurial orientation; organisational learning; customer orientation; företagsekonomi; Business Administration;

   Abstract : The survival and sustained competitiveness of born global firms constitute a complex and dynamic process that evolves under conditions of disruptive change and pervasive uncertainty. To date, whereas much of the research in the area has focused on the early and rapid internationalisation stages of the development of born global firms, it is not clear how these firms manage to survive the challenges of the early internationalisation stage and gain a sustainable competitive position in the global economy. READ MORE

5. 3. On the Relationship between Sustainable Health and Quality Management : Leadership and organizational behaviours from Swedish organizations

   Author : Ingela Bäckström; Håkan Wiklund; Bengt Klefsjö; Johnny Lindström; Mittuniversitetet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Quality Management; Sustainable health; Leadership; Values; Quality Technology and Management; TQM; Quality control; Kvalitetsteknik; Kvalitet; Other industrial engineering and economics; Övrig industriell teknik och ekonomi;

   Abstract : Sickness absence not only causes significant costs for organizations but also leads to other negative consequences for individuals and societies. Previous research has shown that working with organizational values within Quality Management affects job satisfaction and results in increased profitability and customer satisfaction. READ MORE

6. 4. Supply chain management : an empirical study on Swedish manufacturing firms' enterprise systems adoption, supply chain integration, competition capability and performance

   Author : Pejvak Oghazi; Russell Abratt; Luleå tekniska universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Marketing; Marknadsföring; Logistics; Logistik; Industriell marknadsföring;

   Abstract : Today’s marketplace is more fiercely competitive than ever before. Globalization, continual technological advances, and an ever-changing customer demand for new products have brought about new managerial practices and business models. READ MORE

7. 5. Creating a Quality Management Culture : Focusing on Values and Leadership

   Author : Pernilla Ingelsson; Håkan Wiklund; Ingela Bäckström; Stefan Lagrosen; Mittuniversitetet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Quality Management; Organizational culture; values; leadership; Lean; TQM; Kvalitetsledning; organisationskultur; värderingar; ledarskap; Lean; TQM;

   Abstract : When applied successfully, the QM initiatives TQM and Lean enhance an organization´s ability to meet and exceed the expectations of the customers as well as co-workers and other stakeholders. There are however also QM initiatives that fail and one reason for this is the organization’s inability to create a supportive culture, a culture that rests on a number of values which aim at improving the quality and thereby customer satisfaction. READ MORE