Search for dissertations about: "customer relationships"
Showing result 1 - 5 of 112 swedish dissertations containing the words customer relationships.
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1. Fading Customer Relationships
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2. Understanding bank-SME relationships: the influence of adaptation and fairness on customer satisfaction
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3. Customer-perceived Value in Business Relationships
Abstract : The content of customer-perceived value has in this study been explored with the aim of providing an understanding of the concept. The evolving service-centered logic for marketing puts an emphasis on value, especially the value perceived and determined by the customer. READ MORE
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4. Developing collaborative customer-supplier relationships through value co-creation
Abstract : The purpose of this study is to create understanding of the value co-creating process in business relationships, where the dyadic relationship is in focus and both the customer’s and the supplier’s view of the value co-creating process is of interest. In the introductory chapter, it is assumed that the ultimate goal of business logic is to create value, and value co-creation can be regarded as the essential reason why a customer and a supplier engage in a business relationship. READ MORE
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5. Logistics systems for recycling : on the influence of products, structures, relationships and power
Abstract : The environmental trend, and environmental legislation, has during the past decade grown stronger, and with it the focus on environmental issues within many fields of research and practice. This has implications for logistics, and the focus in this dissertation is on the logistics systems that are needed to realise recycling of end-of-life products: logistics systems for recycling (LSRs). READ MORE