Search for dissertations about: "customer response"

Showing result 1 - 5 of 48 swedish dissertations containing the words customer response.

2. 1. Designing Electricity Distribution Network Charges for an Efficient Integration of Distributed Energy Resources and Customer Response

   Author : Ibtihal Abdelmotteleb; Tómas Gómez; Javier Reneses; Rafael Cossent Árin; KTH; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; customer response; distributed energy resources; distribution network charges; local flexibility mechanisms; Electrical Engineering; Elektro- och systemteknik;

   Abstract : A significant transformation has been gradually taking place within the energy sector, mainly as a result of energy policies targeting environmental objectives. Consequently, the penetration of Distributed Energy Resources (DERs) has been escalating, including self-generation, demand side management, storage, and electrical vehicles. READ MORE

4. 2. Customer Complaint Behaviour in Service

   Author : Bård Tronvoll; Bo Edvardsson; Anders Gustafsson; Robert Johnston; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer complaint behaviour; complaint; dynamic; process; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Abstract : It is vital for every service provider to get feedback from its customers. This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain. READ MORE

5. 3. Energy Services in Sweden - Customer Relations towards Increased Sustainability

   Author : Kerstin Sernhed; Energihushållning; []
   Keywords : demand-side management; district heating; electricity; Customer relations; district-heating marketing strategies; load management; feedback;

   Abstract : Energy use and supply are evident issues to consider for a sustainable development, where the economic, social and environmental aspects are all important. In large grid-bound systems, the supply of energy is usually a rather invisible activity and the contacts between household custo-mers and utilities are sometimes only repre-sented through the energy bill. READ MORE

6. 4. Proactivity in Service Failure and Service Recovery

   Author : Jasenko Arsenovic; Bo Edvardsson; Bård Tronvoll; Magnus Söderlund; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service failure; service recovery; complaint management; customer proactivity; employee proactivity; collaboration; customer responses; Business Administration; Företagsekonomi;

   Abstract : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. READ MORE

7. 5. Customer Benefits in City Logistics : Towards Viable Urban Consolidation Centres

   Author : Henrik Johansson; Dan Andersson; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

   Abstract : Urban Consolidation Centre (UCC) is a city logistics initiative that has the potential to increase the efficiency of urban freight delivery systems while reducing negative environmental and social effects caused by freight vehicles. One important issue that have hindered longevity of this initiative is its viability, both the financial viability and acceptance from affected stakeholders (also called UCC customers). READ MORE