Search for dissertations about: "customer satisfaction and profitability"

Showing result 1 - 5 of 6 swedish dissertations containing the words customer satisfaction and profitability.

2. 1. In the Business of Building Green : The value of low-energy residential buildings from customer and developer perspectives

   Author : Agnieszka Zalejska-Jonsson; Hans Lind; Staffan Hintze; Leif Gustavsson; KTH; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; sustainability; green buildings; residential buildings; low-energy; energy-efficiency; construction cost; profitability; occupant satisfaction; indoor environment quality IEQ ; hållbarhet; gröna byggnader; bostäder; låg-energi; energieffektivitet; byggkostnad; lönsamhet; boende nöjdhet; inomhusmiljö;

   Abstract : An overarching aim of this research was to investigate the comprehensive value of green residential buildings as seen from two perspectives: that of the developer and that of the occupant (the customer). The dissertation consists of studies presented in seven papers. READ MORE

4. 2. Quality Management for Sustainable Health : Methodologies, Values and Practices taken from Swedish Organizations

   Author : Ingela Bäckström; Bengt Klefsjö; Håkan Wiklund; Jonas Hansson; Mittuniversitetet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Industrial engineering and economy; Industriell teknik och ekonomi; Kvalitetsteknik;

   Abstract : In many Western countries today, not least in Sweden, there are a lot of organizations that have great problems with sickness absence. The costs connected to the high rates of sickness absence have also risen to alarming levels. READ MORE

5. 3. On the Relationship between Sustainable Health and Quality Management : Leadership and organizational behaviours from Swedish organizations

   Author : Ingela Bäckström; Håkan Wiklund; Bengt Klefsjö; Johnny Lindström; Mittuniversitetet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Quality Management; Sustainable health; Leadership; Values; Quality Technology and Management; TQM; Quality control; Kvalitetsteknik; Kvalitet; Other industrial engineering and economics; Övrig industriell teknik och ekonomi;

   Abstract : Sickness absence not only causes significant costs for organizations but also leads to other negative consequences for individuals and societies. Previous research has shown that working with organizational values within Quality Management affects job satisfaction and results in increased profitability and customer satisfaction. READ MORE

6. 4. Security in Physical Distribution - Causes, mitigation measures and an investment model

   Author : Luca Urciuoli; Teknisk logistik; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; security investments.; security measures in supply chains; causes of security vulnerability; antagonistic risks; security; physical distribution;

   Abstract : Recent statistics and terror events testify an increased vulnerability of distribution networks. Antagonistic threats as theft, counterfeiting, contamination and terror are burdening supply chains with unexpected costs in form of lost cargo, production downtimes, lower customer satisfaction, and higher transportation costs. READ MORE

7. 5. Service management in housing refurbishment : satisfying the ultimate customer

   Author : Mats G. Holm; KTH; []
   Keywords : ;

   Abstract : It is unusual to find that housing refurbishment projectshave been undertaken with a clear focus on customer orientationdirected towards the tenants, or owners of co-operative flatsor condominiums. Only recently have researchers in constructionmanagement begun to look closer at the relationship betweencontractors and customers. READ MORE