Search for dissertations about: "customer satisfaction dissertations"

Showing result 1 - 5 of 6 swedish dissertations containing the words customer satisfaction dissertations.

2. 1. Value creation and loyalty in exchange relationships : a dynamic perspective

   Author : Claes Gunnarsson; Claes Hultman; Lars Hallén; Jörgen Elbe; Örebro universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Marketing; Industrial marketing; Value creation; Shortfall; Loyalty; Business relationship; Trust; Commitment; Customer satisfaction.; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Business studies; Företagsekonomi; Business Studies; Företagsekonomi;

   Abstract : This marketing dissertation focuses on the troublesome aspects of value creation in dynamic business relations including in relation to internal and external customers. The research field points out that relationship-mediated value creation emerges in various forms of organizational arrangements, inter-organizational settings, service systems and networks. READ MORE

4. 2. On the Application of Designed Experimentation for Customer Focused Product Development

   Author : Fredrik Ekdahl; Rick L. Edgeman; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

   Abstract : Today, the use of statistical methods and tools for solving problems in industry is growing steadily. The increased application of statistics in industry is attributable to the many theoretical advancements made by researchers over the years, but also to the increased awareness in industry that statistical methods and tools constitute an important resource of great strategic value. READ MORE

5. 3. Quality Practice : An Empirical Investigation of Product Development and the Goods-To-Service Continuum

   Author : Lars Nilsson; A. Parasuraman; Lilian Nilsson; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

   Abstract : During the past 20 years, there has been steady growth not only in the service sector but also in the service content of most products. Traditional manufacturing companies have become more dependent on the services they provide and this part of their business is very important for their business result. READ MORE

6. 4. Lean Remanufacturing : Reducing Process Lead Time

   Author : Jelena Kurilova-Palisaitiene; Erik Sundin; Bozena Poksińska; Mats Björkman; Martin Kurdve; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Circular Economy; Lean Production; Toyota Production System; Value Stream Mapping; Remanufacturing Process Challenges and Improvements; Process Efficiency;

   Abstract : Remanufacturing is a product recovery option in which used products are brought back into useful life. While the remanufacturing industry stretches from heavy machinery to automotive parts, furniture, and IT sectors, it faces challenges. READ MORE

7. 5. Managing Quality in Cross-cultural Settings

   Author : Promporn Wangwacharakul; Bonnie Poksińska; Martina Berglund; Anders Fundin; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

   Abstract : As companies become multinational with subsidiaries in different countries and global customers, they face challenges in managing quality related to cultural diversity. During the past decades, cross-cultural quality management research has emerged, aiming to understand the link between culture and quality management, and to provide support for quality management in different cultural contexts. READ MORE