Search for dissertations about: "customer satisfaction with service quality"
Showing result 1 - 5 of 22 swedish dissertations containing the words customer satisfaction with service quality.
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1. Satisfaction with Public Transport Trips
Abstract : Continuous urban growth, environmental issues, competition for limited space, longer commuting distances as well as the need to promote equity and equality in society are the primary reasons that make the improvement of public transport (PT) services a key policy area in many countries across the globe. Travel satisfaction measures the perceived quality of the PT service and it is an important aspect that operators and PT authorities need to consider when improving the service offered. READ MORE
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2. Improving Travel Satisfaction with Public Transport
Abstract : The existing link between PT travelers’ satisfaction, ridership and loyalty prove the relevance of improving overall trip satisfaction. The thesis present an array of approaches and methodologies aiming at increasing overall satisfaction with PT door-to-door trips while covering important issues that previous research has failed to address. READ MORE
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3. Satisfaction with public transport services
Abstract : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. READ MORE
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4. Quality Practice : An Empirical Investigation of Product Development and the Goods-To-Service Continuum
Abstract : During the past 20 years, there has been steady growth not only in the service sector but also in the service content of most products. Traditional manufacturing companies have become more dependent on the services they provide and this part of their business is very important for their business result. READ MORE
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5. The Leader of the Pack : A Service Perspective on Packaging and Customer Satisfaction
Abstract : Almost everything we as consumers buy in a store has a package. Packages have many functions – some, if not all, present marketers with the opportunity to gain competitive advantages. READ MORE