Search for dissertations about: "customer satisfaction"

Showing result 1 - 5 of 63 swedish dissertations containing the words customer satisfaction.

  1. 1. Creating customer value in commercial experiences

    University dissertation from Sundsvall : Kopieringen

    Author : Maria Eriksson; Mittuniversitetet.; [2009]
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Commercial Experience; Customer Value; Customer Expectations; Customer Satisfaction; Total Quality Management; TQM; Kommersiella upplevelser; Kundvärde; Kundförväntningar; Kundnöjdhet; Offensiv kvalitetsutveckling; TQM; TECHNOLOGY Industrial engineering and economy Other industrial engineering and economics; TEKNIKVETENSKAP Industriell teknik och ekonomi Övrig industriell teknik och ekonomi;

    Abstract : There is a type of business offering gaining much attention, both in the media and in financial figures, which provides the customer with something extra, something to be remembered. This offering is a commercial experience. READ MORE

  2. 2. Real Estate Development A Customer Perspective

    University dissertation from Stockholm : KTH Royal Institute of Technology

    Author : Berndt Lundgren; KTH.; [2009]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Residential development; customer satisfaction; means end chain theory; laddering; structural equation models; SOCIAL SCIENCES Business and economics; SAMHÄLLSVETENSKAP Ekonomi;

    Abstract : This doctoral thesis ‘Real Estate Development: a Customer Perspective’, mainly concerns questions that are related to why consumers make a choice and what they are looking for. The first part of this thesis is the result of the research project ‘Models for the Construction Sector’ (MoPo) and the second part is the result of a collaborative project between KTH Royal Institute of Technology, the Construction Sector Innovation Centre (BIC), five private companies[1] and four municipalities in Stockholm County. READ MORE

  3. 3. The Leader of the Pack A Service Perspective on Packaging and Customer Satisfaction

    University dissertation from Karlstad : Karlstads universitet

    Author : Martin Löfgren; Karlstads universitet.; [2006]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer satisfaction; Kano; Packaging; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Business Administration; Företagsekonomi;

    Abstract : Almost everything we as consumers buy in a store has a package. Packages have many functions – some, if not all, present marketers with the opportunity to gain competitive advantages. READ MORE

  4. 4. Satisfaction with Public Transport Trips

    University dissertation from Stockholm : KTH Royal Institute of Technology

    Author : Roberto Fernandez Abenoza; KTH.; [2019]
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; customer satisfaction; public transport; three-factor theory; accessibility; built-environment; weather; door-to-door trips; firs and last-mile; market segmentation; geographical variations; service quality; safety perceptions; temporal variations; Transportvetenskap; Transport Science;

    Abstract : Continuous urban growth, environmental issues, competition for limited space, longer commuting distances as well as the need to promote equity and equality in society are the primary reasons that make the improvement of public transport (PT) services a key policy area in many countries across the globe. Travel satisfaction measures the perceived quality of the PT service and it is an important aspect that operators and PT authorities need to consider when improving the service offered. READ MORE

  5. 5. Customer-to-customer roles and impacts in service encounters

    University dissertation from Stockholm, Sweden : KTH Royal Institute of Technology

    Author : Linda Lee; KTH.; [2016]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

    Abstract : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. READ MORE