Search for dissertations about: "customer-orientation"
Showing result 11 - 15 of 21 swedish dissertations containing the word customer-orientation.
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11. Nurturing entrepreneurial venturing capabilities : A study of family firms
Abstract : The purpose of this dissertation is to improve our understanding of how family firms adapt to their dynamic environments through creating new businesses and to explore the role of dynamic capabilities driving firm’s strategic entrepreneurial activities. I address the above aims by conducting qualitative case studies of Hum Network and AVT channels, which are both family firms at the time of their entry into the deregulated TV industry of Pakistan in 2005. READ MORE
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12. Organisational value of participating in quality award processes
Abstract : Total Quality Management (TQM) is sometimes considered to be a continuously evolving management system consisting of values, methodologies and tools, the aim of which is to increase external and internal customer satisfaction with a reduced amount of resources. Whether TQM improves the performance of and strengthens values within organisations has been discussed for several years. READ MORE
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13. Quality improvements in forest products industry : classification of biological materials with inherent variations
Abstract : Classifying logs and boards has an essential economic impact on the forest products industry. In contrast to other process industries the sawmills do not try to homogenize the raw material, but instead try to utilize the inherent properties of every single log and board in the best way. READ MORE
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14. Outsourcing strategies for wood product manufactering firms : driving forces and strategic development
Abstract : In this thesis outsourcing in the wood product manufacturing sector (WPM) is studied. More specifically, the study aims to describe and analyse outsourcing strategies for firms in the WPM industries (door, floor and window). READ MORE
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15. The customer in focus Patient roles in designing and improving care processes
Abstract : Challenges in today’s healthcare are many. One of them is that a patient focus is missing indesign and improvement of care processes. Traditionally healthcare professionals have donethe improvements of care processes in a way they assumed were best based on theirexperiences and professional knowledge. READ MORE