Search for dissertations about: "customers satisfaction in restaurant"
Found 2 swedish dissertations containing the words customers satisfaction in restaurant.
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1. Drivers of customers' service experiences : a customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities
Abstract : It is essential for service companies to understand how their customer service experiences are formed. This is especially important since service experiences are highly subjective and involve customers cognitively, emotionally and behaviorally. READ MORE
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2. Challenges in Delivering Services: The Front-Line Hospitality and Tourism Employee Perspective
Abstract : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. READ MORE