Search for dissertations about: "digital service encounters"

Showing result 1 - 5 of 7 swedish dissertations containing the words digital service encounters.

2. 1. Persistent Digital Service Encounters : Challenges of organizational use of social media in a hotel chain

   Author : Karin Högberg; Kerstin Grundén; Anna Karin Olsson; Maria Åkesson; Högskolan Väst; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational social media; IT change; IT use; hospitality; digital service encounters; Informatik; Informatics; Work Integrated Learning; Arbetsintegrerat lärande;

   Abstract : The emergence of social media has in many ways changed how individuals interact, communicate and also consume online. Due to the massive, world wide use of social media, organizations are starting to use social media in order to be present where their customers are. READ MORE

4. 2. Exploring customer needs from a digital healthcare service

   Author : Daan Kabel; Mattias Elg; Jason Martin; Lars Witell; Anders Fundin; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer experience; Digital service quality; E-health; mHealth; Voice of the customer; Electronic word-of-mouth; Method comparison;

   Abstract : Cost-effectively capturing and understanding customer needs allows a firm to stay synchronized with the market, to stay ahead of competitors, and to enable service innovation. Traditional qualitative market research methods, such as interviews and focus groups are well-known methods for identifying and capturing customer needs but can be costly, tedious, time-consuming, and can require intensive collaboration with customers. READ MORE

5. 3. Workplace Learning in Interactive Service Work: Coming to Practice Differently in the Connected Service Encounter

   Author : Charlotte Arkenback; Göteborgs universitet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; digitalisation; workplace learning; interactive service work; emotional labour; service encounter; retail salesperson; theory of practice architectures; connected service encounter;

   Abstract : We increasingly live in a world where human and digital work and activities are intertwined in so-called digital networks, which implies changes to the skills demanded by human labour. Traditionally, the professional encounter between a service provider and a customer, client or learner has been conceptualised as ‘a game between people’, with little interference from technologies of any sort. READ MORE

6. 4. Digital technocultures in Nature-based tourism

   Author : Eugenio Conti; Maria Lexhagen; Susanna Heldt Cassel; Barbara Neuhofer; Mittuniversitetet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nature-based tourism; digital technology; tourism experience; consumer culture; technoculture; extended self;

   Abstract : This thesis investigates the influences of digital technologies on nature-based tourism (NBT) experiences. I acknowledge that the holistic digitalization of human lives increasingly impacts nature-based tourism. READ MORE

7. 5. Towards Secure Synchronous Communication Architectures for Wireless Networks

   Author : Kasun Hewage; Thiemo Voigt; Shahid Raza; Matthias Hollick; Uppsala universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Datagram Transport Layer Security; Synchronous Transmissions; Denial-of-service Attacks; Transmission Control Protocol; Communication Security; Time Synchronisation; Optical Wireless Communication; Networked Embedded Systems; Internet of Things; Electrical Engineering with Specialisation in Networked Embedded Systems; Elektroteknik med inriktning mot nätverksbaserade inbyggda system;

   Abstract : The vision behind the Internet of Things (IoT) revolves around creating a connected ecosystem where devices, people, and systems collaborate seamlessly, unlocking new possibilities, improving efficiency, and enhancing our daily lives. IoT encloses many device classes, including low-power wireless devices that rely on batteries or energy harvesting. READ MORE